At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Strategic Marketing

Job Category:

Business Enablement/Support

All Job Posting Locations:

Eight Mile Plains, Queensland, Australia, North Ryde, New South Wales, Australia, Norwood, South Australia, Australia, Osbourne Park, Western Australia, Australia, Scoresby, Victoria, Australia

Job Description:

About MedTech

Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Opportunity

The Sales Support Specialist is key in supporting the MENTOR Sales & Marketing functions in its key deliverables. Supporting the Product Specialists, you will coordinate sales efforts with existing clients, foster relationships and ensure a seamless customer experience.

You will be part of a passionate team of individuals involved in some of the most complex medical procedures, providing case support and training. Your partnership with the wider MENTOR team will help facilitate success in this patient focused environment. 

We are open to Sydney, Melbourne, Brisbane, Perth or Adelaide.

This is a part-time role (16 hours per week), offering flexibility to distribute hours across multiple days.

Responsibilities

• Serving as a point of contact for customer inquiries, coordinating responses and ensuring excellent customer service, and being the hospital point of contact for missing kit enquiries, PODs, delivery ETA’s etc.
• Coordinating with Billing Block Team and following up with hospital purchase orders, and supporting the timely follow-up of urgent patient on-table supply constraints, as and when required
• Assisting in managing product safety notifications ensuring compliance with necessary documentation
• Managing kit supply issues, sourcing alternative products and notifying customers, and assisting in the sourcing and returning of aged outstanding kits, capturing usage data accurately, and promptly flagging delivery issues to the relevant stakeholders
• Supporting key strategic marketing projects on an ad-hoc basis

About You

• Degree qualified and previous experience in medical devices preferred
• Strong inventory management, customer service and attention to detail
• Computer systems savvy with excellent communication and presentation skills
• Ability to work independently and as part of a team, a positive can-do attitude and strong organisation and time management skills

Why Choose Us

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

Great Place to Work® Certified – 2025

Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson – Australia & New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.

All applicants must have rights to work in Australia.

 

 

Required Skills:

 

 

Preferred Skills:

Accountability, Brand Positioning Strategy, Business Storytelling, Business-To-Consumer (B2C) Marketing, Collaborating, Communication, Cross-Functional Collaboration, Customer Centricity, Customer Intelligence, Data Analysis, Data Reporting, Execution Focus, Financial Analysis, Market Research, Problem Solving, Process Oriented, Product Development Lifecycle, Product Strategies, Tactical Planning, Vendor Selection