Position Summary
We’re looking for an Enterprise Mobility Engineer who is fluent in business English, excited to work in a fast-paced, agile environment, and will be motivated and passionate about driving tech-forward.
Role and Responsibilities
- Provide premium IT support & consultation for Samsung enterprise/B2B customers in the Asia Pacific region (Enterprise Tech Support (ETS))
- Conduct Log analysis; Dumpstate/Logcat, TCPDump analysis using Wireshark, battery stats, and leveraging Samsung internal analysis apps.
- Risk analysis, operating Salesforce, to minimize downtime and ensure business continuity of enterprise customers, within the required SLAs.
- Provide specified consultation for MDM/UEM (Samsung Knox Manage, VMWare Airwatch, Microsoft Intune, SOTI, Mobile Iron, Blackberry UEM) and the resolution report.
- Provide specified consultation also for frequently used 3rd Party application in Enterprise environment (Windows Certificate, Active Directory, Exchange, Cisco Any connect VPN).
- Provide relevant knowledge update to Enterprise Customers by delivering workshop and training.
- Create in-depth best practices and Knowledge base articles following ETS policy standards
Skills and Qualifications
- Bachelor's in information technology, Science or related field or equivalent industry experience.
- Min 2 years working knowledge of currently available mobile device management (MDM) and mobile application management solutions (Workspace One, SOTI, Microsoft Intune, Knox Manage, Mobile Iron, etc.).
- Min 2 years of Working knowledge / hands-on experience the design, implementation, and support, troubleshooting on Android mobile.
- Experienced Deploying/Migrating Mobility solutions (MDM/EMM) to Enterprise customers.
- Excellent problem solving, problem resolution & analytical skills.
- A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences.
- Able to think outside the box in developing and supporting mobile solutions for the enterprise.
- Proven ability to provide detailed technical report to stakeholders.
- Ability to work as part of a team and direct external teams.
- Excellent written and verbal communication abilities in English and Bahasa Indonesia.
- Proactive and ability to work with minimal direct supervision.
* Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a current or previous employer.
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