The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead the Loan Operations team within Core Operations and ensure seamless delivery
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning and formulation of procedures
• Supervise & manage teams involved in complex processes.
• Lead / participate in strategic initiatives viz. Identify opportunities to reduce the Manual touch points, Enhancing controls through systemic enhancements
• Participate in leadership meetings & contribute valuable suggestions ensuring risks and control aspects are properly addressed
• Serve as partner to the onshore team in the reengineering initiatives
• Ensure the COB strategies are managed well by proactive planning
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams
• Foster an environment of learning and development
• Drive the culture of team building / employee engagement activities to keep the morale of the team high always
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 12-15 years of relevant experience in managing operations, prefer Retail / Loan operations
• Excellent verbal and written communication skills customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups.
• Demonstrated understanding of complex operation processes, knowledge of Retail, Commercial Loan operations is preferable
• Exhibit problem-solving and decision-making skills
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

• Candidate should be willing to work in 24*7 shifts including late night shift start timings Should be flexible for any shift timing (rotation shifts, permanent night shifts and late-night shifts)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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