Posted:
12/1/2025, 12:16:34 AM
Location(s):
Paris, Ile-de-France, France ⋅ Ile-de-France, France
Experience Level(s):
Junior
Field(s):
Customer Success & Support
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Helpdesk operative.
You will assist with the provision of managing work order requests, assigning the tickets to the appropriate team's/engineers to perform the duties. managing client expectations and meeting SLA targets.
working in a fast paced environment with time constraints, prioritising workload & liaising with multi -level contacts across the account portfolio.
Responsibilities and Key Accountabilities:
Ensure all customer requests are dealt with in an efficient and time bound fashion providing comprehensive feedback where necessary - requests could be via Phone email or web based
Ensure all faults recorded are logged and assigned to the relevant teams within the agreed SLA
Liaise with the operational team and third parties for task allocations
Data analysis - monthly reports to be created to show the various job types and detail broken down by site
Assisting with audit preparation and ensure relevant documentation is shared
Support with any adhoc requests required to support the account
Worki within the requirements of the bp / JLL Health & Safety policy, ensuring that all non-confirmances and opportunities for improvement are reported to your line manager
Good understanding of near miss reporting/unsafe acts and condition.
Identify report and follow up faults, defects, complaints and potential hazards
Personal
Adaptable to change
Commitment to JLL & Customer success
Creative and effective reaction to operational issues
A self-starter Capable of taking the initiative in response to changing circumstances
An articulate and confident communicator
Skills / Qualifications & Experience:
At least 1 years' experience of working in a customer service role
Fluent in French and English
A good working knowledge of IT Microsoft applications e.e. Word, Excel, PowerPoint
Demonstrate good communication and presentation skills
Have strong organisational skills, for record management etc.
Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, polite and approachable manner
Flexibility may be required within your working hours to accommodate the operation
ability to provide the service to the highest specification
ability to build strong working relationships
ability to motivate self and others, excellent time management and organisational skills
Location:
On-site –Paris, FRAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Website: https://www.us.jll.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 10001+
Year Founded: 1783
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Commercial ⋅ Real Estate