Responsibilities:

• Program Strategy & Planning: Design, own, and ensure comprehensive program management plans (including charters, workstream definition, milestones, dependencies, and resource planning) align with strategic objectives and business needs. Partner with strategy leads to integrate priorities and feedback.
• End-to-End Program Execution: Lead the day-to-day execution, coordination, and direction of programs, managing progress, resolving blockers, and ensuring cross-functional alignment across business, technology, operations, finance, risk, controls, and HR partners. Oversee pilot programs to test and refine initiatives.
• Governance & Reporting: Establish and lead program governance cadences (e.g., steering committees, status reviews) and develop comprehensive dashboards and reports for clear visibility into progress, risks, and outcomes for all stakeholders, including senior management.
• Risk & Issue Management: Proactively identify, assess, and manage program risks and issues, creating mitigation plans and escalating critical concerns to Program Directors or Sponsors.
• Stakeholder & Resource Management: Identify and engage all stakeholders, manage expectations, ensure appropriate program staffing and resource commitment, and align business case/cost-benefit analyses with business objectives. Manage program contracts in collaboration with procurement.
• Process, Standards & Tooling: Establish and drive adherence to program management standards, procedures, methods, and tooling for consistent execution and reporting.
• Team Leadership & Development: Provide leadership and mentorship for assigned personnel, including performance evaluations and recommendations for training and development.
• Budget & Resource Accountability: Exercise shared responsibility for budget management and resource planning, accountable for driving the delivery of program results.
• Compliance & Ethical Conduct: Consistently assess and mitigate risks in all business decisions, safeguarding the firm's reputation, ensuring compliance with laws and policies, and upholding sound ethical conduct by escalating and reporting control issues with transparency.

Qualifications & Skills:

• 6+ years of progressive experience in program management, project management, or transformation delivery, preferably within financial services, management consulting, or a comparable large-scale enterprise environment.
• Demonstrated expertise in architecting and governing complex program plans with multiple, interdependent workstreams, diverse stakeholder groups, and demanding timelines.
• Proven experience managing the full lifecycle of strategic initiatives, including pilot programs, proof-of-concept (PoC) projects, and phased rollouts within a large, matrixed organization.
• Solid understanding of product management concepts and the end-to-end product development lifecycle. Familiarity with Citi's internal operating environment and technology ecosystem is a significant advantage.
• Proficiency in a range of program management methodologies (e.g., Agile, Scrum, Waterfall) and advanced skills in tools such as Jira, Confluence, and MS Project.
• Exceptional ability to bring structure to ambiguity, creating clarity and actionable plans for complex transformation goals.
• A strong track record of proactively identifying and resolving blockers, driving accountability across all teams, and consistently delivering results in fast-paced, high-stakes environments.
• Adept at managing multiple concurrent workstreams with meticulous attention to detail, while maintaining a clear focus on the overarching strategic objectives.
• Superior stakeholder management skills, with a proven ability to build consensus, influence outcomes, and communicate effectively across all organizational levels, from technical working teams to C-Suite executives.
• Expertise in creating and presenting executive-level reporting and data-driven dashboards that clearly articulate program status, risks, and value delivery. 

Education:

• Bachelor’s/University degree or equivalent experience
• Master's degree preferred

What We Offer:

At Citi, you will work at the center of one of the most significant transformation programs in the firm, collaborating daily with senior leaders and cross-functional teams to shape how product development operates at a global scale. This is a high-visibility role with real ownership, strategic impact, and meaningful career progression within a performance-driven environment.

• A hybrid working model with 3 days in the office and 2 days working remotely, supporting a sustainable balance between collaboration and focused delivery.
• Direct exposure to senior leadership and enterprise-level strategic decision-making, with the opportunity to shape program outcomes across a globally significant transformation.
• Access to learning and development resources that support continued professional growth, including tools, methodologies, and leadership development relevant to program and transformation management.
• Wellbeing support and a work environment that values sustainable performance, team effectiveness, and long-term career contribution.
• Competitive compensation and financial wellbeing benefits in line with Citi's global standards for Vice President-level roles.
• The opportunity to lead a high-profile program with lasting impact on how Citi builds and delivers products at scale.

Apply now to lead one of Citi's most strategically important transformation programs and make your mark on how the firm builds and evolves its products for the future.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.