The Opportunity:

The Global High-Net-Worth (Global HNW) Life Insurance Business was formed in 2023 to demonstrate Manulife’s enterprise-wide capabilities in serving this customer segment.  By bringing together Manulife Bermuda with Manulife Hong Kong’s and Manulife Singapore’s International Brokerage Channel, the GHNW business can capitalize on the strengths of the three business units to accelerate growth in the HNW and Ultra HNW markets. 

Reporting to the Senior Director, Product Management, Global High-Net-Worth, with matrix accountability to the In Force Management Lead, this position will be accountable for the overall health of the in force blocks in Manulife Bermuda High-Net-Worth, while building into our company DNA the active management of these blocks as equal priority to new business, and establishing a culture of execution to provide ongoing value.

The primary metrics to be tracked in this role will be absolute in force earnings, and particularly the uplift achieved through in force management activities (a global KPI), along with several enabling health measures such as persistency rates.

This role will involve a combination of reporting, negotiation, and execution to drive pivotal initiatives and influence internal / external partners to conserve business. This role will support the In-force Management Lead in the implementation of initiatives, drive operational efficiency and provide outreach to firms to conserve business.

Responsibilities:
 

• Coordinate with the Inforce Management Lead and Inforce Service to develop and implement conservation initiatives.
• Get in touch with firm contacts to assess policy viability, conserve business and coordinate conservation strategies
• Assist in reporting and gathering data for quarterly reviews of the in-force block's health with Bermuda HNW leadership and the regional Head of In-Force Management.
• Investigate persistency drivers and recommend solutions to improve policy persistency.
• Support claims management reporting.
• Investigate contractual rights and ensure transparency around ongoing costs.
• Support reinsurance investigations for risk reduction, or earnings management.
• Ensure feedback loops from in-force findings to improve new business.
• Collaborate with regional and other country In-Force Management teams to share standard methodologies and participate in cross-country working groups. 
• Share best practices and learnings with other country IF Management leads and participate in cross-country working groups as necessary.

When you join our team: 

• We’ll empower you to learn and grow the career you want.  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  
• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$71,925.00 CAD - $119,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.