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Job Summary:

The Operations Assistant is a key position in the operations of the Home Health clinical teams. The responsibilities of this role will vary and could include the processing of field staff and office personnel payroll, the processing of department specific accounts payable, the processing of patient start of care paperwork, answering incoming calls and phone calls from patients, physicians, and referral sources; creation of patient specific documents; patient lab registration, follow up and tracking, ordering patient supplies, ensure accuracy of patient census, initiate and update daily, weekly, monthly on-call rotation and tracking of PTO requests, reconciliation of visits to order profiles; processing of hospital communicators and team phone calls from patients, staff, referral sources, etc. This position will support teams that provide service within a six-county area, with a growing patient census of approximately 450+ patients, and 120 staff.

Core Responsibilities and Essential Functions:

Staff Support
- Accurately process weekly time, into payroll system
- Order and pull patient care supplies, as needed
- Fax/mail discharge instructions and medication list to patients, as directed
- Maintain and track calendars for on-call, PTO rotation, holiday coverage, communicate with team members
- Order office-based supplies, as needed
- Create Admission packets Patient Experience
- Timely and accurate registration of patient labs
- Follow and tracking of patient lab results
- Assist patient care staff, with needs, to enable world-class service
- Monitor ROC process, to ensure timely resumption of care is established
- Answer incoming calls, timely routing appropriately Leader Support
- Monitor and produce accurate patient census
- Accurate and timely processing of accounts payable
- Produce daily and weekly status update reports
- Tracking of patient start of care paperwork, to comply with CMS regulations

Required Minimum Education:

High school diploma Required

Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):



Required Minimum Experience:

Minimum 2 years administrative or operational assistance experience, preferably in a healthcare or homecare setting Required

Required Minimum Skills:

Effective communication, professional, multitasking, dependable, problem-solving, organization, Microsoft Office Suite

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