Job Description Summary:

At Logan Health, we're more than just a healthcare provider—we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home.

Are you driven to elevate the healthcare experience and provide expert support in patient billing and collections? At Logan Health, we're seeking a Senior Patient Accounting Specialist to bring leadership and specialized knowledge to our team. In this essential role, you will be at the forefront of billing, payment posting, collections, claims research, and accounts receivable, ensuring efficient and accurate processes across the board. You'll also play a key part in guiding and training team members, addressing first-level questions and escalations, and supporting our mission to deliver exceptional service and uphold the highest standards of patient care. Join us and make a meaningful impact every day.

Key Responsibilities:

• Serve as the first point of contact and support for Patient Accounting team members, patients, clients, providers, payers, and other departments.
• Identify and report payment issues and discrepancies and assist in resolving them.
• Train and support new and current team members, ensuring work meets department standards.
• Assist leadership with special projects and maintain open communication.
• Analyze account data to resolve claims and payments, escalating unresolved issues as needed.
• Post payments and adjustments according to policies and procedures.
• Document all communication professionally and accurately.
• Review account information for accuracy in the billing system.
• Interpret explanation of benefits (EOBs) to identify payment discrepancies.
• Provide exceptional customer service to stakeholders.
• Participate in team meetings and support team goals with a focus on improvement.
• Maintain regular attendance as scheduled.

Basic Qualifications:

• Meet one of the following:
  • 1+ year of experience in claims, billing, or collections.
  • 2+ years in a business office setting.
  • Associate's degree in a related field.
  • Equivalent combination of education and experience.
• Proficient in Microsoft Word, Outlook, and Excel, with the ability to learn new software.

Preferred Qualifications

• Strong problem-solving, analytical, and training skills.
• Experience in healthcare, hospital, or medical office settings, knowledge of claim resolution, and payer regulations.
• Excellent interpersonal, organizational, and communication skills.
• Maintain confidentiality and understand HIPAA guidelines.

This position offers full-time remote work.

To be eligible, you must reside in one of the following states: 

• Arkansas
• Arizona
• Colorado
• Florida
• Hawaii
• Idaho
• Illinois
• Indiana
• Kansas
• Michigan
• Missouri
• Montana
• Minnesota
• New Mexico
• North Carolina
• Ohio
• Oregon
• South Dakota
• Tennessee
• Texas
• Virginia
• Washington
• Wyoming

Shift:

Schedule Details:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

We are committed to creating a supportive, team-driven environment where your skills can flourish. Our organization operates 24/7, offering flexibility in your schedule while empowering you to be a part of something bigger—improving healthcare outcomes for all.

Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.