Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Within ASML, the Customer Support (CS) sector is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is DUV Upgrades, Installs, and Relocations (UIR) which is responsible for the planning and execution of these projects and provide support to customers and service engineers within the Customer Support organization. The DUV UIR Coordinator is an exciting and challenging position that is a natural development path to Project Leader. Opportunities to build an extensive resource and collaboration network within ASML worldwide and play a key role in daily operations of DUV UIR projects make this position a great foundation to launch a career in Project Management or in many others.

Role and responsibilities

The Customer Support DUV UIR Coordinator will be responsible for the planning, execution and completion of machine upgrade, install, and relocation activities at the customer’s site in a safe, high quality, predictable and efficient manner.

• Partner and collaborate with UIR Engineers, Generalists, Material Handlers, Local Service Coordinator (LSC), local office and higher technical groups (Global Support Center, Development & Engineering, etc.) and will take operational direction from the Regional Project Manager.
• Act as single point of contact for project daily operations.
• Prepare and maintain project manpower schedules.
• Responsible for ordering all parts and tooling; coordinating material move in and move out of customer facilities.
• Deliver consistent daily reporting of upgrade progress and issues to all relevant stakeholders.
• Transfer knowledge of the completed system to the local CS regional office and obtain sign off to indicate transfer of the machine back to local office responsibility.
• Create post-project evaluation reports detailing all issues encountered including resolutions, lessons learned during the project and post-project machine performance data.
• Identify and propose implementation of safety and efficiency improvements that will enhance our predictability in project execution timing.
• Drive personal development in Project Management Methodology principles and leadership skills towards becoming a Project Leader.

Education and experience

• Bachelor’s degree in Electrical Technology, Mechatronics, Engineering, or equivalent experience.
• 3 years of experience in the semiconductor industry and or working on Electronic, Mechatronic systems.
• Excellent communication skills.
• Microsoft Excel and SAP application proficiency. Can be learned on the job, prior proficiency is preferred.

Skills

• Can observe and respond to people and situations and interact with others encountered in the course of work.  
• Can learn and apply new information or skills. 
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy. 
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines. 
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision. 
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer. 
• Work according to a strict set of procedures within the provided timelines.
• Lead, motivate, inspire and influence others to achieve results that are in the best interest of ASML and our customers.
• Ability to build and extend trust.
• Be able to influence without power of borrowed resources.
• High level of personal ownership, initiative and drive.
• Value cultural differences and respect sites of different cultures and way of working.
• Motivated, pro-active, and self-driven.
• Strong technical, analytical and hands-on skills.
• Strong process orientation with the ability to clearly document and share information.
• Ability to perform effectively in environments with frequently changing workload and competing demands.

Other information

• Travel up to 80% continentally with occasional worldwide travel to support other regions as needed.

Work schedule is fluid and consists of:

• Compressed work week (CWW) 12 hour shifts rotating from three to four days a week.
• Or Monday - Friday
• Will be modified according to project needs.

Role within Office

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. 
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Role within the Fab

• Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. 
• The employee may occasionally lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Can work under deadlines.
• The environment generally is moderate in temperature with moderate to high noise level.
• Must be willing to work a compressed work week schedule – twelve-hour long shift and rotating from three to four days a week.  
• This must include references to day and night shifts for accommodation purposes.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.