Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. We offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Job Requirements:
Must be willing to work onsite at our Orlando location: 8517 Southpark Circle Suite 400, Orlando, FL 32819
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision-making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
 

Qualifications: 
• High school diploma or equivalent
• Spanish bilingual candidates must be English-proficient
• Ability to pass a drug screen and background check 
• Dedicated area to work from in your home 
• Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens 
• Strong decision-making and analytical abilities 
• Ability to identify customer needs and articulate products and services 
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime 
• Highly developed sense of integrity and commitment to customer satisfaction 
• Meet all attendance and dependability requirements 
• Be a team player 

Equipment Requirements:

Employee to provide one of the following headsets is required:

• Plantronics 3320 Blackwire

• Plantronics 3220 Blackwire

• Plantronics 5220 Blackwire

• Plantronics EncorePro 520 + DA80 USB Plug Adapter

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.