Skill required: Digital Inside Sales - Inside Sales
Designation: Inside Sales Sr Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture Operations, through its Digital Inside Sales (DIS) unit, partners with leading platform companies, to deliver world-class advertising sales and customer engagement. Our DIS team plays a pivotal role in driving customer acquisition, retention, and revenue growth through scalable and data-driven sales methodologies. This role requires a blend of strategic leadership, operational execution, and people management within a high-performing, digitally enabled B2B telesales environment. The Pipeline Manager plays a critical role in the Lead Generation team, ensuring inbound and outbound leads are efficiently managed, qualified, and transitioned to territory managers. This role is accountable for monitoring pipeline health, reporting performance, ensuring smooth handoffs between lead generation agents and account managers, and maintaining high standards of data integrity across CRM systems. The Pipeline Manager will act as the connective tissue between the sales reps, Sales Manager, and Client’ Territory Managers to optimize conversion and accelerate revenue realization. Requirements: 3–5 years in sales operations, pipeline management, or sales enablement, with a B2B sales background—preferably in foodservice, distribution, or restaurant sectors. Strong CRM experience with ability to deliver insights. Familiarity with B2B lead generation, SMB acquisition, and pipeline management; experience with digital ordering platforms (e.g., MOXe) preferred. Understanding of the US SMB restaurant market. Secondary education required; Bachelor’s degree preferred. Must be able to work night shifts and reside within defined boundaries.
What are we looking for? Core Operational Skills • Proven ability in pipeline management, funnel optimization, and sales operations. • Strong organizational skills; able to manage multiple stakeholders and SLAs. • Detail-oriented with high accountability for data integrity. Analytical & Technical Skills • Proficiency in Salesforce, Sigma, Tableau, or equivalent CRM/reporting tools. • Ability to design and interpret dashboards for pipeline management. • Strong data-driven decision-making; skilled in forecasting and conversion analysis. Sales & Communication Skills • Clear and concise communicator; able to translate metrics into actionable insights. • Strong collaboration skills to bridge lead gen agents, sales managers, and territory managers. • Influencing and coaching skills to improve pipeline hygiene and discipline. Soft Skills • High EQ with ability to drive accountability without conflict. • Proactive, structured problem-solver with resilience in a fast-paced pilot environment. • Customer-obsessed, adaptable, and detail-oriented. • Familiarity with US restaurant/foodservice industry and B2B sales motions. • Experience in BPO environments with global delivery models. • Exposure to lead qualification frameworks (BANT, MEDDPICC, etc.). • Process excellence certifications (Six Sigma, Lean) a plus.
Roles and Responsibilities: Pipeline & Reporting • Oversee daily pipeline activity from lead intake through qualification to handoff. • Track KPIs (conversion rates, speed-to-lead, contact attempts, qualification quality). • Build and maintain dashboards in Salesforce/Sigma for real-time visibility. • Deliver weekly/monthly reports on lead performance, funnel leakage, and forecasting. Operational Excellence • Establish and enforce lead management processes (SLA adherence, data hygiene). • Partner with Sales Manager to ensure alignment of lead qualification criteria. • Ensure smooth and documented handoffs to Territory Managers (no drop-offs). • Identify gaps in funnel and recommend process improvements. Team Collaboration & Enablement • Work closely with Lead Gen sellers to coach on quality of notes, qualification standards, and CRM hygiene. • Support Sales Manager in identifying training needs based on pipeline trends. • Collaborate with offshore/onshore teams to ensure seamless 24/7 coverage. Client & Stakeholder Engagement • Provide visibility of pipeline progress and reporting to Client stakeholders. • Ensure adherence to client-specific metrics and service-level agreements. • Act as point of contact for escalations regarding pipeline data or lead transitions. Data Integrity & Governance • Maintain compliance with Client’ data security and privacy policies. • Monitor CRM usage to ensure leads are accurately captured, updated, and tracked. • Flag risks in pipeline accuracy and create mitigation plans.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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