We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Are you looking for unlimited opportunities to develop and succeed? Are you looking to work on initiatives that make a difference in a flexible and encouraging environment, while helping customers achieve their dreams and aspirations?

What if I told you we’re working towards modern tools and processes including Agile, Human Centered Design, Microsoft Power Platforms, and Jira?  That we are keen to innovate and we’re growing?

At Manulife Bank, we believe banking products are an integral part of every Canadian's financial plan.  As one of Canada's youngest banks, we are growing at an outstanding rate and need people with the skills, energy, and drive to maintain our position. We offer competitive pay and an encouraging work environment with flexible hours.
 

What will I be doing?

As a Business Analyst, you will join forces with other smart people (like Product Owners, fellow Business Analysts, Business SMEs) on our Operations Support Squad with accountability for the annual tax process and debit card management. You will have a keen focus on client notifications and developing consistent experiences that provide value to our customers. As a Business Analyst on this Squad, you deeply understand our customers and will work with extended teams to identify process improvements and efficiencies. 

In addition, your role will also have a focus on process mapping, analyzing business needs, creating business requirements and stories, submitting changes requiring Developer work to our Bank Delivery Org, and recommending innovative low-tech solutions to help make the solution a reality.  Then you start on the next challenge and do it again!  If you thrive on this type of work - then we need your people-smarts and keen mind as a Business Analyst on our Operational Support Squad.

Your responsibilities would include:

• Performing all tasks for Annual Bank Tax Program
• Handling the monthly Debit Card reissuance process for customers
• Conducting current state analysis and documenting business processes
• Using your analytical skills and critical thinking to ask questions, understand our business drivers and needs, and bring order and precision to scope and requirements on Operational initiatives
• Using a variety of requirements modelling techniques - such as user stories, process mapping, acceptance criteria, and business rules – to convey information
• Capitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders
• Using your strong communication skills to lead/collaborate with working groups and present information to all levels within the company
• Preparing our business partners for changes that are introduced and articulating what it will mean for them specifically
• Using your problem-solving skills and good judgement to make business decisions that drive results and solve customer problems
• Influencing your teammates with your good humor and passion for your role!
• Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution

Qualifications

Am I right for the job?

• You put the customer at the centre of everything you do.
• The analysis profession isn’t new to you.  You’ve spent one (1) to three (3) years growing your knowledge, skills, and experience in this line of work and you have a clear track record of success in supporting or leading small or medium sized initiatives. 
• You have an understanding of Banking and Canadian Tax Legislation
• You have exposure to the following technologies:
  • Microsoft Power Platform (Power Automate, Power BI)
  • MS Office 365 (Word, Excel, SharePoint, MS Bookings, Visio)
• You serve as a thought leader for low-tech/no-tech solutions to drive value for the business
• You are curious, and a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts.
• You successfully manage competing priorities like a champion.
• You maintain your composure and best-self during challenging times or challenging interactions.
• You’re a capable and innovative problem-solver using good judgement to make business decisions that drive results and solve customer problems.
• You know how to build successful relationships with your coworkers and mesh naturally in an environment with geographically and culturally diverse cross-functional teams.
• You are accountable – you make it happen, you own it, and you find solutions.

So, what’s next?

If you're interested in the idea of joining our team don't let this complete list of items deter you.  Send us a resume and a cover letter telling us about yourself and why you want to work with us.  We are looking for our next great team member – and we want to hear from you!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

The annual base salary for this role is listed below.

Waterloo, Ontario

Salary range is expected to be between

$49,575.00 CAD - $82,625.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.