At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Aventura Hotel

Join the team at this modern and stylish hotel, with cool tech features and a design that is free flowing and calming.

Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.

Job Specific (70%):

• Stocks and maintains supplies in all service areas
• Inspects and prepares all service ware prior to use
• Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guest so as to enhance the dining experience
• Prepares food item presentations according to guidelines and delivers to the guest.
• Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Assists, as required, in preparation of served items
• Maintains cleanliness and sanitary condition of all service and public areas
• Performs all side work duties as assigned
• Ensures that perishable stock is rotated
• Provides excellent customer service at all times
• Other duties as assigned

General (20%):

• Promotes and applies teamwork skills at all times
• Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
• Carries trays of food to tables
• Assists in the presentation and sale of retail items
• Assumes accountability for retail products
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotels standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with Loews Hotels standards, policies and rules
• Recycles whenever possible
• Remains current with Loews Hotels information and changes
• Complies with Loews Hotels uniform and grooming guidelines

Cashier Specific (10%):

• Records all aspects of guest order accurately and enters into computer
• Prepares and presents accurate and complete guest check
• Collects monies due or applies charges to credit card or guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Handles all transactions accurately and in accordance with established procedures
• Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies

Qualifications

• Basic English language communications required.
• Excellent customer service skills.
• Basic computer skills
• Prior cashier experience preferred.
• Ability to stand for long periods.
• Excellent customer service skills.
• Must be able to withstand outdoor elements for long periods of time.
• Ability to work flexible schedule to include AM/PM, weekends and holidays required.
• High school diploma or equivalent.