We are looking for an experienced, highly effective Manager, Program Management to lead the operating cadences, performance management, and cross-team collaboration processes for our Global Business. Reporting to the Global Associate Director, this role will act as the key leader for Global cross-functional program management, helping to build and cultivate a high-performing team of program managers. The Manager will be responsible for the ongoing program management of complex initiatives across cross-functional stakeholders, and ongoing performance of our Global program. The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment. 

What you’ll be doing: 

• Program Management:
• Drive and own ongoing program management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer
• Own the strategic planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
• Build and maintain high quality project plans, ensuring adherence to deadlines and deliverables
• Own project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies 
• Performance Monitoring and Reporting
• Support the set up of scalable processes for program tracking and KPI monitoring
• Drive the tracking and reporting of KPIs across Global to measure the effectiveness and efficiency of the program and associated priorities
• Build actionable insights to shape program strategy and delivery
• Cross-Functional Collaboration:
• Build strong relationships across other departments, including other Operational teams; Sales and Customer Success; Marketing;  Product and Engineering amongst others, to ensure seamless program execution and smooth integration of processes 
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization.
• This role reports to the Associate Director, Global Program Operations
• Willing to travel as needed (20-30%)

What success looks like in this role: 

• On time, on budget delivery of program initiatives
• Efficiencies in internal workflows and processes, driving SLA improvements and response times for key customer needs

What we expect from you: 

• Bachelor’s degree or equivalent experience required 
• 5+ years of experience working in operations and/or program management
• 1+ years of experience leading a team of direct reports 
• Proven track record in translating business needs into scalable and impactful programs and solutions 
• Strategic thinker with ability to plan and execute with attention to detail 
• Self starter who thrives when given autonomy; solution-focused mindset in constantly changing and ambiguous hyper-growth environments
• Experience with organizing and synthesizing data to tell a compelling story 
• Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment 
• Highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
• Obsession with achieving your goals and relentless  in pursuing them
• Experience in healthcare is a plus

The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.