The Red Hat Consulting Services team is adding a Services Manager in Tokyo. In this role, you will develop, cultivate, and manage relationships within key industry customer accounts. You will oversee the successful sales of critical consulting services projects, learning and technical account management services portfolio and collaborate with the delivery organization to ensure successful delivery of projects under your management from kickoff to closeout in support of future sales. The selling process includes but is not limited to pipeline generation through customer and account team engagement along with determining scope details and pricing alongside account team, services pre-sales, and architect teams. The ongoing sales process also requires leadership and partnership with delivery to monitor project progress and ensure that it conforms to customer expectations and contractual agreements for extensions, x-sell, and upsell. You’ll also help identify and qualify new services business opportunities and work with Red Hat’s sales organization to formulate account strategies that promote revenue growth. As a Territory Services Manager, you will partner with Red Hat’s account sales representatives to guide consulting sales opportunities from qualification to closing while managing all assigned projects and resources while meeting revenue, margin, and booking goals. You’ll need to have a good foundation of technical knowledge as well as sales skills and sales process experience to team with the account account executive and, as well as project and scope management expertise to assure delivery team collaboration and to establish the technical and non-technical enablement services needs for the Consulting team in support of ongoing sales.

What You Will Do
 

• Sell Red Hat's services and solutions using the business requirements of your customers to create unique technical offerings
• Grow your territory and pipeline through the development of internal business partnerships with the field sales team and alliance and partner programs
• Design and implement effective, high-impact technical and business solutions for Red Hat's customers with a focus on core Red Hat technologies including OpenShift, Ansible AAP, OpenShift AI, RHEL, and others
• Accurately and consistently provide revenue and booking forecasts for your territory; know your book of business day to day and be able to communicate that book of business both with account sales teams and services teams
• Manage booking goals across all practices; meet revenue and margin use targets
• Ensure successful delivery of all projects in partnership with the delivery team towards ongoing sales opportunities
• Coordinate with delivery teams, project teams and customer managers who manage consultants, fostering a culture of collaboration within your team
   

Within 12 months, you will be expected to do the following:
 

• Sell and manage complex, multi-product solutions across core IT and lines of businesses
• Grow your revenue base on a quarterly basis to meet targets
• Manage escalations without supervision
• Assist with negotiating Red Hat’s master services agreements and statements of work with the customers and the legal team
   

What You Will Bring
 

• Passionate, persistent, proactive and positive selling experience with proven results
• Knowledge of technical or business consulting practices
• Experience working with high demand customers with successful results
• Experience in project delivery towards more comprehensive and holistic selling
• Experience with internal and or external sales
• Ability to architect complex solutions using multiple offerings and technologies to deliver requested business value
• Experience with proven selling and project methodologies within project teams
• Knowledge of key customer needs like application development and cloud solutions creation and delivery
• Experience in and willingness to speak with customers daily, engagement with account teams at account exec and management level and to be willing to share successes at public conferences and meetups in support of selling motions

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
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