SUMMARY

Under the direct supervision of the Director of IT, The Helpdesk Technician is responsible for providing support to the operation, integrity, and security of the company’s end-user devices and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide Help Desk Support for Microsoft Windows, Office 365, and a variety of other desktop programs.
• Support, install, configure, and troubleshoot Windows Print Server and Printers.
• Support, install, configure, and troubleshoot desktop and laptop computers and associated peripherals.
• Support, install, configure, and troubleshoot IP Phones and Fax machines.
• Support, configure, and troubleshoot Windows Server and other systems to install software to end users.
• Support, configure, and troubleshoot end-user mobile devices.
• Provide assistance on Windows Server Management; including AD and Group Policies
• Provide assistance in managing data retention.
• Document configuration of IT resources and Help Desk procedures.
• Work extended and/or irregular hours including nights, holidays, and weekends, as needed.
• Maintain an attitude of “do whatever it takes”.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High School Diploma
• At least 1 CompTIA certification (A+, Network+ or Server+)
• Microsoft Certification preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrable proper knowledge and technique in the use and maintenance of desktop and laptop computers.
• Demonstrable proper knowledge and technique in the use of Microsoft Windows Software, Microsoft Office Products, Basic Routing and Networking, Basic Server Maintenance and Cabling.
• Possess knowledge and experience in industry terminology, event-related services, facility capabilities and technical requirements for the types of events anticipated at the facility.
• Maintain an effective working relationship with clients, employees, exhibitors, patron and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Operate a personal computer using Windows, MS Office and other standard office equipment.
• Meet physical demands of job, which entail climbing, lifting and carrying approximately 50 lbs.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.

COMPUTER KNOWLEDGE

Evidence of any or all the following certifications is highly desirable:

Microsoft MTA, MCSA and/or MCSE

CERTIFICATES, LICENSES, REGISTRATIONS

1 CompTIA certification (A+, Network+ or Server+)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily. The employee is regularly required to sit for long hours; using hand to handle files, type and operate offices machines; to talk and hear on the telephone. Specific vision abilities required by this job include close vision to handle contracts, other office correspondence, etc.

HOURS OF WORK AND TRAVEL REQUIREMENTS

Irregular hours and land and/or travel may be required.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.