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We are seeking a Junior Operations Specialist who will assist us in managing and supporting our partner merchants to ensure smooth collaboration and high-quality service across Georgia.

 

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

 

Please note:

This is a full-time contract employment opportunity.

The monthly gross salary for this role is 1,945 GEL.

Probation Period: 6 Months

Working Model: Hybrid (on-site with one remote day per week)

 

 

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<gh-about-us>
<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

 

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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As a Junior Operations Specialist, you’ll play a vital role in ensuring the success of our partner merchants by supporting their operations, solving daily challenges, and fostering long-term collaboration. This role is ideal for someone who loves problem-solving, enjoys taking an analytical approach to challenges, and uses data-driven thinking to identify trends and find effective solutions. You’ll thrive here if you’re detail-oriented, proactive, and motivated to continuously improve processes in a fast-paced and dynamic environment.

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<title>Main tasks and responsibilities:</title>

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• <point>Manage key performance metrics and monitor merchant activity, ensuring operational excellence</point>text
• <point>Onboard, train, and activate new merchants, ensuring a seamless platform experience</point>
• <point>Communicate effectively with merchants, addressing inquiries and resolving operational issues promptly</point>
• <point>Collaborate with internal teams to identify and resolve complex merchant challenges</point>
• <point>Ensure timely invoicing and respond to merchant questions both verbally and in writing</point>
• <point>Analyze data and provide insights to improve merchant performance and service quality</point>

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<gh-requirements>

<title>About you:</title>

<bulletpoints>

• <point>You are detail-oriented and comfortable working with data</point>
• <point>You are proficient in G Suite or Microsoft Office programs (e.g., Google Sheets, Excel, Docs)</point>
• <point>You can multitask and thrive in a fast-paced, team-oriented environment.</point>
• <point>You have strong communication and problem-solving skills.</point>
• <point>You are fluent in Georgian and English (both written and spoken).</point>
• <point>You have a customer-focused attitude and a willingness to learn.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
To increase your chances of being called for an interview, we recommend using Harvard MCS resume template . This format helps highlight the key skills and experiences we’re looking for!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of food delivery</point>
• <point>Work with some of the smartest people in the world in fast-moving, autonomous teams</point>
• <point>Accelerate your career with unique growth opportunities</point>
• <point>Take advantage of free delivery in the Bolt Food application</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>
• <point>Participate in various team events to connect with your colleagues</point>

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<text>*Some perks may differ depending on your location and role.</text>
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