At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

People Leader

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/

Auris Health, a member of the Johnson & Johnson family of companies is currently hiring a Lead Robotic Solutions Engineer (RSE), Field Service.  Remote work options may be considered on a case-by-case basis and if approved by the Company for US based candidates. 

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

At J&J MedTech we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Join our collaborative, rapidly growing teams. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes.

Position Summary

Coaches less experienced staff on the RSE Service Team by supervising individual contributors. Is accountable for conducting effective performance management. Leads processes and assignments for the RSE Service Team and supports organizational objectives and business service goals. Defines project terms to meet objectives and goals of the service area of complex medical equipment. Directs workflow for strategic plans and serves as a primary point of contact for the team.

Key Responsibilities:

• Lead directly or indirectly less experienced team members via coaching and mentoring.
• System set-up, movement, maintenance, repair, and de-installation.
• Data log analysis and management in order to perform troubleshooting and resolution of issues.
• Work independently leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.
• Execute specific tasks including documentation and metrics for the team.
• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes
• Participate in process improvement discussions to increase team efficiency and effectiveness.
• Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems.
• Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.
• Provide reports and updates to senior management on status and strategic goals.
• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR)
• Will be required to stand, sit, or kneel for extended periods of time.
• Will be required to utilize electro-mechanical tools.
• Will be required to lift up to 45 lbs.

Qualifications:

Education:

• Minimum of a Bachelor’s degree and/or University degree is required: a focus in Computer Science, Robotics, or a related field is preferred.  A Masters degree is preferred
• Professional certifications are a plus.

Experience and Skills:

Required:

• A minimum of 4 years of professional experience (6+ years preferred); preferably in capital medical technology industry
• Previous experience working with software, mechanical electrical mechanisms and knowledge of various types of robotic technology.
• Basic knowledge of working medical regulated environment
• Ability to work effectively and efficiently in a group/team environment.
• Exceptional ability to conceptualize, develop and manage projects, process improvements, and timelines.
• Experience planning and conducting activities related to developing and executing new processes
• Strong written and oral presentation skills, proficient in speaking and written English.
• Considerable ability to develop and maintain productive relationships with co-workers, team members.
• Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required)

Other:

• May require up to 25% domestic and/or international travel to other locations and sites

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Communication, Continuous Improvement, Critical Thinking, Customer Service, Customer Support Operations, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Performance Measurement, Product Lifecycle Management (PLM), Project Management Office (PMO), Resource Management, Service Request Management, Stakeholder Engagement, Supervision, Technical Credibility, Technical Troubleshooting

 

 

The anticipated base pay range for this position is :

$109,000.00 - $174,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).



This position is eligible to participate in the Company’s long-term incentive program.



Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits