Posted:
8/7/2024, 5:00:00 PM
Location(s):
Lesser Poland Voivodeship, Poland
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Operations & Logistics ⋅ Sales & Account Management
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our global State and Local Customers.
As a crucial member of the Mobile Video Order Management team, you'll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.
As a Junior Order Management Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role.
Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of internal and external customers through performing various key activities.
- Order entry;
- Change order process;
- Providing high customer service level assistance to our customers including handling inbound calls;
- Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales, etc.);
- Handling customer complaints;
- Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements;
- Adapting to a fast-paced business with a focus on first in, first out cycle time;
- Participating in monthly close activities that result in heavier workloads;
- Understanding that working as a team is a must and cooperation with others is essential;
- Prioritizing the team’s goals and contributing to keep a good working atmosphere in the workplace.
Please note that this is a full-time job with a mixed-shift position for 12 months.
- English skills at B1/B2 level
- Elementary computer literacy
- Familiarity with Salesforce and Google Workspace is welcome
- Student / College graduated (preferred)
- Experience in Supply chain/Customer Service/Order Management is welcome (not required)
- Ability to identify basic problems
- Ability to resolve basic issues within the process
- Knowledge of where to find help to resolve an issue
- Team player attitude is a must
- Ability to work well under pressure
- Continuous learning mindset
- Capability to prioritize and efficiently handle various responsibilities
- Adapting to change
- Attention to detail.
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.
Also, to reward your hard work you’ll get:
- Flexible working hours,
-Hybrid mode,
- Mixed-shift bonus,
- Comfortable working conditions (high class offices, parking space),
- Competitive salary package,
- Strong team-oriented culture,
- Contract of employment,
- Private medical & dental coverage,
- Life insurance,
- Multisport card or MyBenefit vouchers
- 1000 PLN for spectacles,
- Employee Pension Plan (PPE),
- ESPP - Motorola Solutions stock programme,
- Trainings and broad development opportunities,
- Volleyball field and grill place next to the office,
- Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.,
- Access to wellness facilities and integration events,
Motorola Solutions is supporting CSR activities and encourages employees to participate.
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].
Website: http://www.motorolasolutions.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 10001+
Year Founded: 1928
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Cyber Security ⋅ Telecommunications ⋅ Video