Project Role : Security Architect
Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations.
Must have skills : Zscaler Architecture
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The L2 Engineer is responsible for the operational health of the Zscaler environment. This role focuses on Keep the Lights On (KTLO) activities, responding to user-reported issues, and executing standard changes within the ZIA and ZPA modules.

Roles & Responsibilities:
Incident Management: Provide 2nd level support for Zscaler connectivity issues. Troubleshoot authentication failures, PAC file logic errors, and application access denials.
ZIA Administration: Manage URL filtering categories, Cloud Firewall rules, and SSL inspection policies. Ensure security headers and file type controls are aligned with corporate policy.
ZPA Administration: Provision new Application Segments and Server Groups. Monitor the health of App Connectors and ensure they are patched and operational.
Traffic Steering: Manage GRE and IPSec tunnel health from branch offices to Zscaler Service Edges.
Monitoring (ZDX): (Good to have) Use the ZDX dashboard to identify if a user s slow internet is caused by their local Wi-Fi, the ISP, or a specific Zscaler data center.

Professional & Technical Skills:
Networking: Strong grasp of TCP/IP, DNS (Internal/External), and HTTP/HTTPS protocols.
Proxy Knowledge: Understanding of PAC file syntax (JavaScript) and bypass logic.
Identity: Basic experience with SAML/Azure AD or Okta for user provisioning.
Tools: Experience with Wireshark for packet analysis and CLI tools (Ping, Traceroute, Dig).

Additional Information:
2–4 years of experience in network security or technical support.
Preferred: Zscaler Certified Cloud Associate - Internet Access (ZCCA-IA).

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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