Head of Product – Commsee 2.0 (Crew Lead)

• You are a senior product leader that is passionate about building exceptional products and teams
• Permanent Opportunity
• Melbourne Location (Sydney will be considered for the right candidate)

 

Do Work That Matters: 

Commsee is Commbank’s unique, core assisted channel experience that supports our business in supporting the needs of our customers.  Today it supports ~30,000 users on over 90,000 daily sessions across all our business capabilities.

 

CommSee 2.0 is an exciting rewrite of this classic platform that will provide a reimagined assisted experience to allow our staff to be highly productive in best serving customers.  It will be the single pane of glass that allows CBA to deliver service excellence to all Australians.

 

We’re a collaborative and supportive group, understanding the importance of work life balance, and offer various flexible working options including hybrid working, 4 days compressed hours etc.

 

See yourself in our team:

As the Head of Product (Crew Lead) you will be responsible for the vision, product strategy and overall direction of the CommSee 2.0 product.

 

You have a growth mindset, passionate about technology and the role it plays in making exciting products that deliver value for customers and our business.  As an empathetic leader, you create an environment where people feel valued and empower them to make decisions.  You can coach and be coached on talent development and set clear measurable outcome-based goals with ruthless priority.

 

You will be adept at aligning key stakeholders, able to influence without authority and drive a culture of success that extends beyond your immediate area.

 

We’re interested in hearing from people who

• Are obsesses about solving customer and user problems, with a background in Product Management.
• Are BIG thinkers that “see the future” experience and can take people on a journey.
• Thrive when collaborating with people across our business, influencing and engaging with senior leaders, gaining advocacy and support in the future direction of the product.
• Want to share their learnings and grow the Product Management community across the organisation
• Are natural leaders and enjoy paving the way for innovative teams to discover and deliver data driven solutions to problems
• Love to coach, support and develop their staff, creating a psychologically safe and enjoyable working environment. 

 

Working with us:  

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. 

 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. 

 

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia, you’ll be empowered to do your best work and be given the choice on when and where that work happens. We really love working here, and we think you will too.

 

If this sounds like you – apply today!

Advertising End Date: 22/10/2024