The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Deep investigation of economic situation, growth of competitors, real state development and other factors that could influence and drive Citibanamex branch network growth or decrease.
• Drive innovative thinking about tendencies and new formats and strategies to provide Citibanamex service to clients across Mexico.
• Coordinate the planning, execution, and evaluation of pilots regarding new formats considering all its implications (processes, head count, infrastructure and other requirements)
• Planning process of real estate projects aligning business priorities and financial/human resources availability
• Support the communication and approval of real estate strategy to senior stakeholders
• Inform and report the real estate plan execution to branches division and district directors in order to align expected outcomes
• Report the advance of project plans in alignment to budget and resources plan

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Excel Avanzado (Deseable)
• Interpretación de Data
• Estrategias en función a análisis de datos
• Manejo de información de la competencia en el mercado

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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