Senior Customer Service Specialist

Posted:
9/1/2024, 4:55:55 PM

Location(s):
Metro Manila, Philippines ⋅ Parañaque, Metro Manila, Philippines

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB DESCRIPTION:

  • Provides Sales of the needed information on their queries on the  status /confirmation of shipments, including the reasons of  missed shipments/and corresponding recovery dates.

  • Ensures that any shipment issues on ship methods, freight terms, account numbers, conflicts/ or changes on special instructions on shipping documents, delays encountered on nominated Forwarders , etc. affecting the shipments are immediately being worked out with AML BU and Sales.

  • Sends out Ampi Test Target Shipment update on a daily basis  - this includes orders shipped, packed, picked and balances still needed from Test to cover the total shipment requirements for the current week.

  • Sends out Ampi Test Weekly Shipment update – for the total shipment made for the previous week. Analyzes SSD Demand profile versus the Work in Process (WIP) and makes the necessary shipment plans, recommendations and informs concerned groups.

  • Communicates daily with AML Planning to inform significant Test Operations issues and shipment concerns,  accurate Planned Completion Dates and shipment projections.

  • Sends reasons to AML BU/Planning for the weekly possible misses, status of critical devices, urgent  shipments, progress of hot lots and line down situation/ status.

  • Sends a detailed Hot lot Priority list to Production, Quality and Eng’g. Team for the urgent/ hot items that need to be expedited and  prioritized in the Production line. Communicates with AML on the committed shipment/status of the Hot Items and informs them of any issues that affects the shipment of the Hot Items.

  • Ensures 100% attainment on moves to Finished Goods set against Manufacturing Capacity for Sen-QFN.

  • Coordinates with Ampi Planners on the status of committed shipments for the week.

  • Monitors and ensures that Planned Completion Dates in Oracle are updated.

MINIMUM QUALIFICATIONS:

  • Worked as a Customer Service an advantage. 
  • 2 – 4 years work experience in production planning and control   function, an advantage.
  • Knowledge in Oracle System, and familiar in manufacturing set-up.
  • Excel expertise and Production Planning and Control techniques are an advantage
  • Excellent English communication both oral and written.  .
  • Flexible and adaptable in all assigned tasks.