Program Director – Lead Program Delivery, Growth & Customer Success
As Program Director, you will lead Bluestaq’s portfolio of government programs, ensuring delivery excellence, customer satisfaction, and long-term growth. You’ll be the go-to leader for program performance, resourcing, contract compliance, and customer relationships, while partnering with growth, product, and engineering to expand our business. This role offers a unique opportunity to drive both operational execution and strategic growth in one of our most critical leadership positions. 

Why This Role Matters
Programs are the engine of our business; successful execution enables innovation, growth, and mission success. As Program Director, your leadership spans delivery quality, financial performance, and customer trust. By aligning resources, managing risk, and partnering with growth stakeholders, you’ll ensure Bluestaq remains a credible, capable partner to our customers and a market frontrunner. 

Key Responsibilities: 

Program Execution & Delivery 

• Lead, coordinate, and integrate Bluestaq’s portfolio of programs, ensuring delivery aligns with scope, budget, schedule, and contract obligations. 
• Define program strategies, goals, and roadmaps that support company objectives and mission requirements. 
• Establish governance frameworks and reporting mechanisms to monitor performance, surface risks, and inform executive leadership. 
• Monitor metrics for cost, schedule, and quality performance; drive continuous improvement and profitability. 
• Ensure full compliance with customer contracts, regulatory frameworks, and internal policies. 

People & Resource Leadership 

• Lead and develop Program Managers, Project Managers, and supporting personnel responsible for successful program delivery. 
• Collaborate with Talent Acquisition, Program Managers, and engineering leadership to develop staffing strategies, anticipate resource constraints, and implement mitigation plans. 
• Provide performance feedback, career coaching and professional development support for program personnel and senior product owners. 
• Ensure training, timekeeping, evaluations and career pathways are managed effectively. 

Cross Functional Partnerships 

• Partner with the Engineering Director, Program Operations Director, and Product teams to align delivery capabilities and program objectives. 
• Support cross-functional leaders on feasibility, delivery quality, and technical alignment across programs. 
• Prepare and support executive level engagements with customers, partners and stakeholders. 
• Lead the adoption of lessons learned and continuous improvement practices across the program portfolio. 

Customer & Business Development 

• Sustain and expand customer relationships, serving as senior escalation point and strategic partner. 
• Identify, evaluate and qualify new business opportunities within existing accounts. 
• Lead the development of pursuit and proposal strategies for follow-on and growth initiatives. 
• Represent Bluestaq at industry events, customer meetings and thought leadership forums; provide strategic insight into customer budgets, market trends and emerging opportunities. 

Outcomes 

• Programs are delivered on time, within scope, and in alignment with contractual and mission requirements. 
• A strong, forward-looking backlog exists across customers and programs, positioning Bluestaq for sustained delivery and growth. 
• Best practices are standardized across teams, increasing delivery velocity, reducing risk, and improving stakeholder confidence. 
• Customer satisfaction remains high, resulting in repeat business, contract extensions, and strategic partnerships. 
• Program Managers, Project Managers and Product Owners are actively developed, with clear goals, mentorship opportunities, and consistent team collaboration. 
• Operational processes are continuously improved, leading to higher productivity, better task management, and consistent adherence to schedules. 
• Reporting systems and dashboards provide real-time visibility into program health, enabling clear executive insight and faster decision-making. 
• Program teams demonstrate strong alignment to Bluestaq’s values, operating with accountability, transparency, and cross-functional cohesion. 

Qualifications & Skills 

• Proven track record of leading large-scale, complex government or commercial program portfolios. 
• Strong background in program management, risk oversight, contract compliance, and customer relationship management. 
• Demonstrated ability to mentor and lead Program Managers, Project Managers, Product Owners, and cross-functional teams. 
• Deep understanding of government acquisition processes, contractual deliveries, and compliance (e.g., DoD/IC or similar). 
• Exceptional communication and stakeholder engagement skills, able to influence executives, customers, and internal leaders. 
• Ability to balance program delivery, financial performance, and business growth in dynamic environments, with a willingness to travel up to 20%. 

Required Education:    

• Master’s degree in Engineering, Computer Science, Business or a related field and 12+ years of product or related experience, OR   
• Bachelor’s degree in Engineering, Computer Science, Business or a related field and 14+ years of engineering or related experience, OR   
• Associate degree in a related field and 16+ years of engineering or related experience, OR   
• High School Diploma/GED and 18+ years of engineering or related experience.