All Levels – Utilities – SAP ISU 

Join our team in Strategy consulting to find endless opportunities and solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. 

Practice: Utilities, Industry Consulting, Capability Network I Areas of Work: SAP ISU | Level: Analyst or Consultant | Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad | Years of Exp: 1-5 years 

Explore an Exciting Career at Accenture 

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?  

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. 

Job Summary:   

• To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value.  

• To work with leading Utilities clients, major customers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges  

• Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients. 

• Lead and support large CIS implementation projects in functional capacity, leveraging Utilities domain knowledge and tool experience. 

• Work requires travel to client site for project work across geographies 

Key Responsibilities:  

• Functional Expertise: SAP ISU modules like Billing, Device Management, and FICA 

• Capability to understand client’s business needs, propose the appropriate consultancy offering and be part of the delivery team  

• Strong knowledge about Utility sector process and requirements and experience in System implementation is preferred  

• Strong communication skills, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills 

• Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions. 

• Conduct functional solution workshops with clients and identify requirements in the areas such as Utility billing, device management, FICA. 

• Work independently on defining solution for complex projects or contribute to solution of a program 

• Get involved in practice reusable component inventory and knowledge management. 

• Get involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities. 

• Drive Business Readiness and Deployment activities for region(s) 

• Identify opportunities by farming existing relationships and growing new networks  

Relationships:   

Reports to:  Resources- Sr. Management and/or Client Leads 

Supervises:  A global team spread across various nodes 

External Relationships: Clients, Third party vendors, suppliers, agencies 

Core Skills [Good to have]: 

• 1+ years of experience in either of the SAP ISU modules like Billing, Device Management, and FICA. Preferred to have worked in Implementation projects and being through all phases of the project lifecycle, such as Project planning & scoping, Blueprinting, Realization, Data mapping & Conversion, integration & user acceptance testing, Go-live. 

• Good FICA Experience in areas like setup of Org Structure, GL setup & Integration, Experience in Cash journal, Clearing Control, Account Assignment, Setup of Direct Debit Payments, Strong Understanding of Dunning Process, Collection, Installment Plan, Setup of Main & Sub transaction. 

• Good understanding of Device Management business process flow from Planning to Retirement of devices, configuration of SAP ISU, meter to cash process, Understanding of AMI offerings of SAP ISU DM. 

• Good Billing Functional Experience in areas like Rates designs, Schema, Prices and Operand allocation, Collectives, RTP, ToU, Invoice Layout & Bill Print, Exceptions Management. Experience in analyzing issues in Billing & Invoicing process. 

• Preferred to have worked on client facing roles and basic ABAP/debugging skills. 

• Exposure to International Utilities clients (including onshore client facing consulting work experience) 

• Exposure to innovation - IoT, Cyber Security, Digital, Advanced Analytics, Mobility, Distributed Energy etc. 

• Process Transformation: Involves defining key performance indicators and associated work practices and collecting, managing and reporting monthly/quarterly on regional status. 

• Program Management: Involves effectively planning, managing and coordinating multiple projects in a dynamic environment with numerous and complex stakeholder groups and execute on-time and on budget 

• Programme management experience and track record of successful delivery of large, complex programmes 

• Good knowledge and experience in Digital & System Integration projects 

• Drawing on extensive knowledge and experience across Digital and System Integration projects be able to provide insightful, deal-relevant points of view and recommendations based on robust analysis  

• Strong writing skills and experience of producing high calibre reports, papers, presentations and thought leadership 

• Active role in the identification of opportunities by farming existing relationships and growing new networks  

• Change Management: Involves coaching and/or training personnel 

• Ability to work independently with minimal supervision and lead global distributed teams