Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The primary function of the Service Representative role is to provide administrative support as an extension to our service teams as well coordination of general office maintenance.  The position is accountable to provide a positive customer service experience through general processing and coordination functions to ensure service teams and/or client needs are met accurately and timely.

Responsibilities:

• Provides overall administrative support to Service Teams.

• Provides printing, scanning, folding, collating, stuffing, metering on special projects and mailings.

• Processes daily mail for agency; scans, indexes and distributes incoming mail/faxes and deliveries following appropriate confidentiality guidelines.

• Handles incoming calls using a multi-line phone system, directing callers to the appropriate team member.

• Performs office inventory, ordering and stocking of office supplies.

• Accurately enters data into multiple platforms.

• Troubleshoots Printer and Fax Machine issues as they arise to ensure minimal downtime.

• Coordinates client visits by reserving meetings rooms, preparing necessary materials, and providing food and beverages.

• Aids in vendor communications necessary for facilities maintenance

• Recommends process improvements and ensures support workflows are documented and up to date.                                                                                    

Requirements:

• Ability to work toward additional professional designations.

• Strong computer skills and a high level of comfort in a virtual work setting.

• Strong knowledge of Microsoft Office products.

• Ability to work in a fast-paced environment with minimal instruction and a high degree of accuracy and attention to detail.

• Excellent verbal and written communication abilities.

• Ability to work well on a team.

• Strong organizational and multi-tasking abilities                                                                                     

Education/Experience:

• High School Diploma or GED.

• Minimum of 1 year experience performing administrative functions

Physical Demands:

• Long periods in a seated position

• Screen Exposure

• Large amounts of typing

• Must have access to a reliable source of transportation.

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option           

• Opportunities for Growth

• Parental Leave

• Generous time away

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