JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Alajuela location in the CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

As the Sales Operations Associate I, you’ll have the chance to support the Cardiac Rhythm Management Sales Team by facilitating and optimizing sales processes. Responsibilities include managing Salesforce orders, resolving errors, coordinating product rotations, and generating reports.

This role requires close collaboration with cross-functional teams to ensure adherence to standardized procedures and drive operational efficiency. Maintains effective communication with customers and field personnel through professional verbal and written channels. May be assigned to contribute to departmental projects as needed.

What You’ll Do

• Support Field Sales Representatives and Managers by processing and correcting sales orders in Salesforce.
• Resolve sales order and commercial operations issues with urgency and accuracy.
• Provide support including Salesforce order entry adjustments and inventory-related swaps.
• Respond to field team inquiries via phone, email, and Teams messaging.
• Create and distribute sales reports and analytics by product, customer, and geography.
• Contribute to initiatives that analyze and resolve sales-related issues by understanding current processes and anticipating future needs.
• Demonstrate proficiency in SAP and Salesforce; assist with training as needed.
• Build and maintain strong working relationships with Sales Operations, Customer Service, Quality, Field Sales, and other
• key stakeholders.
• Provide regular updates to supervisors on open cases and escalations to support prioritization and resolution.
• Support company initiatives and ensure compliance with regulatory requirements (FDA, QMS, EMS), company policies, and standard operating procedures. Maintain cooperative communication across all levels of employees, customers, contractors, and vendors.

Schedule: Monday to Friday: 7am to 4pm / Daylight Savings 6am to 3pm.

Required Qualifications

• High School Diploma
• +1 year :
  •  1 year experience in Sales Operations or Customer Service role
  • Experience with Microsoft Office including Excel and Word.
  • Multitasks, prioritizes, and meets deadlines in timely manner.
  •  Strong organizational and follow-up skills, as well as attention to detail.

• Excellent written and verbal business communication skills. Fully Bilingual (English and Spanish)  /  Required   (C1)

Preferred Qualifications

• SAP Knowledge
• Salesforce knowledge
• Experience in the biotech, bio-instruments or medical devices industries

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Costa Rica > Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Cr09Sal (Costa Rica)

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)