Ready to be the face of patient care, all while keeping your day dynamic and diverse?

At Central Ohio Urology Group, our Patient Access Representatives are the driving force behind every patient’s first impression and final interaction. They keep our clinics running smoothly — with professionalism, precision, and proactive communication — every single day.

About Us

Central Ohio Urology Group (COUG) is the region’s leading urology practice, proudly serving patients across a dozen locations in Central Ohio. We're passionate about delivering expert care, cutting-edge treatments, and compassionate service in everything we do.

This isn’t your typical front desk job. As a Patient Access Representative Float, you’ll enjoy the variety of working across multiple satellite offices within the 270 loop — no two days are exactly the same. For those who thrive on change, excel in fast-paced settings, and love solving problems on the fly, this is the opportunity you’ve been waiting for.

What You'll Do

As a Patient Access Representative Float, you’ll be the anchor of each clinic you support — ensuring every patient is welcomed, every detail is managed, and every visit starts and ends on the right note.

Key duties include:

• Meeting and greeting patients promptly, professionally, and with genuine care.
• Managing the reception and departure process with efficiency and attention to detail.
• Reviewing patient charts for accuracy, ensuring providers have everything they need to deliver excellent care.
• Performing administrative tasks including scanning, sorting, and maintaining electronic medical records (EMR).

Float Position Requirements — What You Need to Know Before Applying

• Full-Time Availability: This is a full-time position. Only candidates seeking a consistent 40 hrs/week will be considered.
• Shift Flexibility: Your 8-hour shift may start as early as 7:00 AM, with the latest shift ending by 5:30 PM.
• Reliable Transportation: You must have reliable transportation to travel locally to our satellite offices around the 270 loop — this is non-negotiable. Mileage reimbursement is available for eligible travel.
• Punctuality & Dependability: Being on time, prepared, and consistent is essential for success in this role

What You Bring

• 1+ year of face-to-face customer service experience in a fast-paced, high-volume environment — healthcare experience preferred.
• Exceptional communication skills — you’re clear, courteous, responsive, and always one step ahead in keeping patients and providers informed.
• Reliable transportation — you’ll need it to travel to your scheduled satellite locations.
• Punctuality and dependability — your team and patients can count on you, every time.
• Attention to detail — because accuracy is essential when managing sensitive information.
• A resourceful, proactive mindset — you’re a self-starter who takes initiative and solves problems before they arise.

Why You’ll Love This Role

• You’ll stay engaged: With a variety of locations, teams, and patient interactions, no two weeks look exactly the same — keeping your work dynamic and fulfilling.
• You’ll be the go-to problem solver: Resourceful, self-reliant, and solutions-driven — you’ll step in and step up wherever needed.
• You’ll sharpen your communication superpowers: Exceptional communication isn’t just a skill here — it’s essential. That means being clear, professional, and proactive — keeping patients informed, providers prepared, and teams connected.
• You’ll be trusted: As a self-starter, you’ll be relied on to manage your time effectively, ensuring you’re fully prepared for each satellite location and communicating proactively if any delays or challenges arise.
• You’ll make an impact: Your punctuality, consistency, and dedication directly enhance the patient experience.

What We Offer

• Health Benefits within 30 days of hire — medical, dental, vision & more!
• Work-Life Balance — no nights, weekends, or holidays (and yes, holidays are paid).
• Paid Time Off (PTO) — begins accruing on day 1.
• Competitive pay, perks, and rewards — including mileage reimbursement for eligible travel.
• A close-knit, supportive team — high-impact work, zero red tape.
• Onboarding and training — whether you’re new to urology or not, we’ll set you up for success.

A Final Thought

We’re a distinctly different, brilliantly blended, and passionate group of providers, nurses, and healthcare professionals who love what we do — and who we do it with. When you join Central Ohio Urology Group, you’re not just taking a job — you’re gaining a team that values your contribution, your growth, and your goals.

If you’re ready for a role where your skills, reliability, and resourcefulness truly shine, we’d love to meet you.

Apply today and take the next step in your career.