Main Purpose:

As the initial point of contact for visitors, clients, and employees entering the office, you will be responsible for creating a positive first impression while providing prompt assistance and information as needed. Additionally, you will handle minor administrative tasks to support office operations.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities

• Provide exceptional customer service to visitors and employees by greeting them warmly, answering inquiries, and assisting with their needs.
• Keep the reception area clean, organized, and presentable, including arranging seating, magazines, and promotional materials.
• Always maintain a professional appearance and polite demeanour.
• Offer hospitality services such as arranging refreshments for visitors, providing directions or recommendations, and accommodating special requests.
• Assist with grocery shopping and canteen restock.
• Assist with other minor administrative tasks such as filing, data entry, invoice processing, and maintaining office supplies inventory.
• Schedule appointments, meetings, and conference room bookings, coordinating with staff members to ensure efficient use of space and resources.
• Monitor access to the office premises and enforcing security protocols to safeguard the workplace.
• Receive and distribute mail, packages, and deliveries.
• Monitoring incoming emails received to the inbox [email protected]

Typical Experience / Knowledge

• Fluent in English. Dutch is a plus
• 3rd language would be an asset.
• Experience in hospitality.
• Microsoft package: Outlook, Word, Excel.

Skills and Competencies

• Dynamic, high-energy individual, multitasks, eye contact.
• Accustomed to a fast-paced environment
• Team orientated with ability to work independently
• Flexibility in working hours, due to business requirement

Dress Code

• Business attire
• Close shoes
• Hairstyle: long hair tied

Reporting Structure

• Catherine Brito - Facilities Administrator

Key Relationships and Department Overview:

• AMS office employees
• Visitors (Trafigura group employees)
• External suppliers & contractors
• External guests

Working Hours

8:00am to 17:00 / 9:00 to 18:00

(Flexibility may be required depending on business need)