Job Summary:

JOB DESCRIPTION: Field IT Engineer

Location: Dublin, on-site

Division: Ticketmaster

Contract Terms: Permanent, full-time

THE TEAM

The Technology Support team sits within the Global Support & Operations organisation and delivers customer-focused technical support and installation services across Ticketmaster and Live Nation. The team plays a critical role in the successful delivery of major events and festivals, while also ensuring the ongoing support and maintenance of our fixed client base and owned and operated venues. With a strong focus on safety, security, and reliability, the team enables fans to enjoy seamless live event experiences.

THE JOB

The Field IT Engineer role is a hands-on, customer-centric position providing technical support to clients and internal teams, both remotely and on-site. Supporting a wide range of Ticketmaster proprietary software, hardware, and peripherals, the role requires strong technical capability combined with excellent customer service skills.

Beyond day-to-day support, the Field IT team regularly works in fast-paced, high-energy environments such as festivals and outdoor events. This includes installing and supporting hardware and software solutions that ensure fans experience smooth and enjoyable live events. This is an exciting opportunity to work at the heart of live entertainment.

WHAT YOU WILL BE DOING

• Install, configure, and support Ticketmaster proprietary software and hardware including ticket printers, handheld devices, and point-of-sale systems.
• Install and update software and firmware to ensure devices remain current and secure.
• Install, support, and maintain network infrastructure including wireless access points, switches, and bridges.
• Upgrade, replace, and test hardware and software as required.
• Diagnose and resolve technical issues both remotely and on-site.
• Log, update, and manage incidents using incident management systems.
• Track and manage IT assets using asset management tools.
• Provide proactive maintenance to minimise incidents and service disruption.
• Coordinate with clients ahead of installations and on-site support visits.
• Work with third-party suppliers and contractors, often in a lead capacity.
• Deliver on-site end-user training and product demonstrations.
• Maintain and update technical and operational documentation.
• Collaborate effectively with internal teams and external clients.
• Follow established processes and best practices to maintain service standards.
• Maintain up-to-date knowledge of Ticketmaster and Live Nation products and systems.

WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• Six to twelve months’ experience in a technology support or IT environment.
• Experience with ticketing and/or retail systems is desirable.
• Working knowledge of Microsoft, Apple, and mobile device applications.
• Basic understanding of wired and wireless networking technologies.
• Experience working to task plans and reporting progress.
• Ability to identify event-specific technical requirements.
• Experience collaborating with multiple internal and external stakeholders.
• Full clean driving licence required.
• Willingness to travel and work evenings, weekends, or holidays when required.

YOU (BEHAVIOURAL SKILLS)

• Strong aptitude for learning technical and non-technical concepts.
• Excellent interpersonal and communication skills with the ability to influence.
• Highly organised, detail-focused, and proactive.
• Adaptable and comfortable working in a fast-changing live entertainment environment.
• Customer-focused mindset with a commitment to high service standards.

LIFE AT TICKETMASTER

We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to deliver on that vision.

Our work is guided by our values:

Reliability: We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork: We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity: We are committed to the highest moral and ethical standards.

Belonging: We are committed to building a culture in which all people can be their authentic selves.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. #LI-JCK #LI-Onsite