Employment Type

Permanent

Closing Date

26 May 2026 11:59pm

Job Title

Mobile Returns Officer

Job Summary

Job Description

At Telstra, our purpose is to build a connected future so everyone can thrive. We’re currently looking for a Mobile Returns Officer to join our team supporting a Federal Government customer within a secure operational environment.

This is a unique opportunity for someone who enjoys structured, process-driven work and takes pride in accuracy, organisation, and task ownership.

About the Role:

As a Mobile Returns Officer, you’ll be responsible for the end-to-end handling, tracking, and secure processing of returned Defence mobile devices. You’ll play an important role in ensuring devices are managed securely, records are maintained accurately, and operational processes are completed efficiently.

This role is operational and administrative in nature and does not involve customer troubleshooting or technical service desk support.

Working within a supportive team environment, you’ll manage routine workflows and help maintain secure and compliant handling of mobile assets.

What You’ll Be Doing

You’ll be responsible for:

• Receiving and processing returned mobile devices from Defence stakeholders

• Removing SIM cards and preparing devices for processing

• Completing device checks and sanitisation activities

• Coordinating secure destruction, disposal, or repurposing of devices

• Maintaining accurate spreadsheets, tracking logs, and internal system records

• Updating systems to ensure devices are correctly processed and accounted for

• Coordinating with internal teams to support smooth operational outcomes

• Providing clear updates and written communication where required

What Success Looks Like

You’ll thrive in this role if you:

• Enjoy structured and process-driven work

• Have strong attention to detail and accuracy

• Take ownership of tasks from start to finish

• Can follow defined security and operational processes consistently

• Communicate clearly and professionally

• Work well independently while contributing positively to the team

• Are comfortable managing repetitive workflows and routine activities

About You

This role would suit someone who enjoys:

• Routine tasks and predictable workflows

• Administrative coordination and accurate data handling

• Working in a structured and supportive environment

• Following clear processes and procedures

• Staying organised and maintaining accurate records

Previous technical or ICT support experience is not required. Training will be provided for all systems and tools used within the role.

Tools & Systems You’ll Use

• Microsoft Excel (basic data entry and tracking)

• Microsoft Outlook and Word

• Telstra systems and device management tools (training provided)

Requirements

Essential

• Ability to obtain a Baseline Security Clearance

• Current driver’s licence

• Strong attention to detail and organisational skills

• Ability to follow structured processes and security requirements

Desirable

• Experience working with mobile devices, logistics, or asset handling

• Experience in operational, administrative, or process-driven environments

Working Arrangements

This is a fully office-based role located in Canberra due to the physical handling and processing of mobile devices. Remote or hybrid working arrangements are not available for this position.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment