Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We’re looking for an enthusiastic and well-organised Claims Handler to join our Legal, Technical & Claims team, specialising in Directors and Officers claims. This role would suit someone at the beginning of their claims career, or with limited/relevant insurance or client‑facing experience, who is keen to develop technical expertise and play a key role in delivering positive outcomes for clients.

You will be working closely with colleagues as part of a team who provide claims advocacy for a range of international clients with a particular focus on Directors and Officers alongside Professional Indemnity and Employment Practices Liability. You will be responsible for providing technical expertise matched with excellent and efficient service. You’ll be someone who takes pride in professionalism, accuracy, and service. You’ll understand how your role contributes to the wider claims team and the client experience, and you’ll be comfortable working independently while recognising when to seek guidance or escalate issues.

What you'll do

You’ll support the handling of D&O claims, working closely with more experienced colleagues while building your technical knowledge and confidence in the role. This is a learning‑focused position, offering exposure to a wide range of claims scenarios, stakeholders and territories.

Your responsibilities will include:

• Learning how claims are managed from notification through to resolution, observing and supporting senior colleagues with progression towards manging your own portfolio of claims over time.

• Assisting with the set‑up of notifications and claims on internal systems, ensuring information is accurate, complete, and up to date.

• Reviewing policy documentation with support to understand key information and determine basic coverage positions.

• Actively developing your knowledge through day‑to‑day experience, training and support from colleagues to understand how your role contributes to the wider claims team and client outcomes.

• Managing your workload effectively, prioritising tasks with guidance while meeting agreed deadlines.

• Confidentially using claims and broking systems and following established procedures.

• Helping prepare claim correspondence, summaries and documentation for clients, brokers, and insurers.

• Supporting communication with clients, insurers and other third parties, ensuring updates and collections/payments are shared/processed clearly and promptly.

• Over time, organising and attending client, renewal and Insurer meetings where appropriate.

• Maintaining accurate electronic claims files, including updates to core systems and ECF, in line with agreed procedures.

• Escalating queries, risks, or unusual issues to senior team members as appropriate.

• Demonstrating a collaborative mindset and supporting team objectives, including assisting with additional projects and management information when required.

• Following internal policies, procedures, and regulatory requirements to ensure compliance at all times. Including adherence to the Operating Procedures Manual (OPM) at all times.

• Remaining aware of external, industry, legal and regulatory developments etc to ensure practice and output.

• Keeps informed of all legal and regulatory developments relevant to the Operating Entity and the Group.

Who we're looking for

• An interest in claims handling and insurance, with some exposure to a claims or client‑facing environment preferred, though not essential.

• A basic understanding of insurance principles, policy documentation and the importance of compliance and regulation is ideal, though not essential.

• Strong organisation and time‑management skills, with the ability to prioritise effectively in a fast‑paced environment.

• Clear, professional communication skills and the ability to build positive working relationships with colleagues, clients, insurers and other third parties.

• A willingness to learn, confidence to ask questions, and a proactive approach to personal development.

• A collaborative, team‑focused mindset, combined with the resilience to work calmly under pressure.

• Progression toward professional qualifications (for example Lloyd’s/London Market or CII pathways) is encouraged, though not essential.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent