Provide guests with service that anticipates their needs.  Guest requests that can not be personally performed by the supervisor are immediately referred to the manager or director.

Job Specific

• Ensures hotel security through key control
• In charge of safety and proper use and storage of hazardous chemicals
• Advises manager of rooms requiring repairs
• Writes work orders for guest room repairs
• Inspects guest rooms to ensure housekeeping standards are achieved
• Trains housekeeping employees in professional knowledge and skills according to the departmental standards
• Housekeeper’s Course Outline, Standards and Procedures
• Makes sure VIP rooms are provided with appropriate extra amenities and services
• Able to perform all duties and responsibilities of housepersons, room attendants and public spaces attendants
• Ensures that employees are committed to all Standards and Procedures and the hotel’s mission statement
• Communicates constantly with dispatcher to ensure that room status is updated and that priority requests are satisfied as soon as possible
• Solves any problems in their assigned area (i.e. valuables left unsecured in guest room; DND lights all day long; etc.)
• Provides employees an outstanding model of professional conduct, high morale and guest service
• Demonstrates excellent Guest Relations skills
• Performs additional duties and responsibilities as requested
• Ensures that employees turn in lost and found
• Reports any accident that occurs to manager
• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
• Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors.
• Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Greets and interacts with guests in an outstandingly friendly and professional manner
• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Provides training for employees regarding department policies and procedures, operation of equipment, and daily tasks
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
• Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
• Counsels employees regarding both positive and negative aspects of their performance
• Ensures that lost and found items are turned into Security

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Complies with hotel uniform and grooming standards
• Is polite, friendly, and helpful to the guests, management, and fellow team members
• Attends all appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment, and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with safety regulations and procedures
• Complies with hotel policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes

Qualifications

• Previous Housekeeping experience required
• Must have good English skills (read, write and speak)
• High school diploma  preferred
• Must be able to give direction to Housekeepers
• Must be able to handle multiple tasks and be able to make appropriate decisions in difficult situations
• Requires extensive standing, walking, lifting and bending
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays
• Must be customer-service orientated and have excellent hospitality skills

Physical Demands

It is required by this position that one will be:

• On their feet over 2/3 of the time
• Walking over 2/3 of the time
• Reach with hands and arms under 1/3 of the time
• Using hands to handle, feel or point over 2/3 of the time
• Stooping, kneeling, crouching, crawling under 1/3 of the time
• Using their listening and communication skills over 2/3 of the time.

There are special vision requirements that we ask for and they are:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)