Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

We are seeking a motivated Pod Lead to design, implement, and deploy cutting-edge AI solutions powered by large language models (LLMs) for Flow, Finastra’s Agentic AI platform. This role focuses on building Chat Services. You'll work with modern AI engineering tools and frameworks, collaborating with cross-functional teams to deliver innovative AI applications that drive real business value.

Responsibilities & Deliverables

Chat Service & LLM Application Development, creating a service that manages sessions, conversation history, and context window handling to facilitate seamless user-agent interaction
Manage an agile team of engineers to build out the service
Apply prompt engineering and context engineering techniques to optimize LLM performance
Implement function calling and tool use patterns for agentic workflows
Build and maintain AI workflows and pipelines using LangChain, LangGraph, or CrewAI
Deploy and manage LLM solutions on Azure OpenAI, AWS Bedrock, or similar cloud platforms
Implement observability and monitoring for AI systems to track performance, costs, and reliability
Automate model deployment and orchestration using CI/CD pipelines

Required Skills & Experience :8+ Years

Programming: Strong proficiency in Python for AI/ML development

LLM Fundamentals: Understanding of large language models, their capabilities, and limitations

AI Engineering Techniques: Knowledge of prompt engineering, context engineering, RAG patterns, and LLM observability

AI Frameworks: Hands-on experience with at least one framework: LangChain, LangGraph, CrewAI, or similar

Vector Databases: Familiarity with vector stores (Pinecone, Weaviate, ChromaDB, FAISS, etc.) for embeddings and retrieval
Software Development: Understanding of Git workflows, version control with GitHub, and software development best practices
Collaboration: Experience working in Agile/Scrum teams with sprint-based development
Strong problem-solving skills and ability to learn new technologies quickly
Exposure developing LLM based applications

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!