What you will do:

As an Order Fulfillment Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

How you will do it

• Monitor inventory levels to order ship from the proper warehouse.

• Manage backorders.

• Maintain ship dates.

• Manage order cancellations quickly.

• Answer calls

• Handle customer questions concerning shipments, backorders, escalations etc.

• Pull regular reports to manage orders.

• Manage cases in Salesforce.com

What we look for:

• Required Problem solving Proactive Agile

• work in fast paced environment with quickly changing priorities

• Able to manage tasks effectively.

• Active Listening skills

• CRM experience with Salesforce.com,

• ERP: SAP

• Attention to Detail

• Microsoft Office Suite experience

• Bilingual a plus

HIRING HOURLY RANGE: $21.00-$32.45 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.