LOCATION:               ECOE MEXICO

REPORTS TO:           Sr. Manager Quality Documentation

DIRECT REPORTS:    NO

Core Responsibilities:

• Completing a high volume of incoming customer requests daily. Responding to requests for standard documents, questionnaires, customer specifications, and quality agreements.
• Working collaboratively with regulatory, manufacturing, quality, legal, and customer support groups to complete customer questionnaires.
• Providing customer letters in response to standard inquiries; coordinating and overseeing the response to non-standard inquires and requests.
• Developing and maintaining a deep understanding of our products and manufacturing sites
• Supporting the generation of needed documentation by working with appropriate parties within and external to quality.
• Collaborating with other members of the Quality team to maintain and continuously improve the systems and databases.
• Organizing and maintaining all quality documentation and standard letters and tracking responses to customer inquiries.
• Working as part of a team to ensure customer documentation response process functions efficiently
• Working with Sales to ensure requests are complete and prioritized as needed

Qualified candidates will have: ​

• Bachelor’s or associate degree or equivalent experience in quality, operations or regulatory          
• Prior quality, regulatory or food industry experience favorable
• Basic knowledge of starches, hydrocolloids, or food ingredient experience preferred
• Excellent time management skills; ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis.
• Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and data base software.
• Excellent listening and communication skills.
• Strong attention to detail and excellent organization skills
• Strong verbal and written communication skills