In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
Your expected interactions are within your own team and direct supervisor.
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
The decisions that you make would impact your own work.
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
Please note that this role may require you to work in rotational shifts.
Location: San Jose.

Minimum Qualifications

• Education: High School Diploma or GED.

• Experience: 1 to 3 years of experience in Customer Operations, Technical Support, or a similar customer-facing role, ideally within the Banking or Financial Services sector.

• Language Proficiency:

  • English: C1 proficiency (Advanced/Proficient).

Required Skills & Competencies

• Core Skill: Next Generation Customer Operations (Focus on transforming customer resolution from a necessary function into a value-generating strategic service).

• Technical Focus: Fraud Investigations (P3 Level): Demonstrated experience in systematically and effectively conducting inquiries and examinations to uncover, analyze, and mitigate instances of fraudulent activities within an organization or system.

• Customer Resolution & Complaints Management:

  • Proven ability to manage and resolve complex customer queries, escalations, and complaints from dissatisfied customers.

  • Experience in providing the best possible resolutions efficiently.

• Analytical Skills: Excellent capability to analyze data and information during the investigation process to reach accurate conclusions.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.