Work Flexibility: Hybrid

The Dispute Resolution Analyst handles customer inquiries, resolves disputes, and supports Collections Analysts by managing escalations and complex cases.

What you will do

• Support Disputes 800 line for Disputes & Queries

• Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial of full Credit for an invoice.

• Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers

• Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.

• Manage in an organized manner the documentation supporting the dispute resolution process.

• Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes.

• Drive root-cause resolution of most frequent and significant disputes.

• Run the reports needed to monitor their assigned portfolio of disputes.

What you need

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field

• Intermediate to advanced MS Office Suite

• Excel Intermediate

• Fluent spoken and written English – B2+ as minimum requirement, C1 desired

• 2 – 3 years of relevant experience in a Collections or Dispute Resolution or Trouble Shooting role (AP or AR)

• 1– 2  years of overall experience in Shared Services environment or multinational companies

• Excellent communication skills and customer service

Travel Percentage: 0%