Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the infrastructure and supporting the application needs. Your expertise in Infrastructure Service Management will be utilized to deliver efficient and effective support to the organization. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Ensure smooth functioning of the infrastructure and support application needs. - Identify and solve issues within multiple components of critical business systems. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Develop and maintain technical documentation for support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Account Management. - Strong understanding of IT infrastructure and service management principles. - Experience in incident management, problem management, and change management processes. - Knowledge of ITIL framework and best practices. - Excellent troubleshooting and problem-solving skills. - Ability to work under pressure and meet tight deadlines. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 12 years of experience in Infrastructure Service Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

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