At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

The Technical Support Analyst is primarily focused on providing technical support for Hedgeserv’s proprietary reconciliation application, management of the receipt and transmission of files via FTP and the mapping of files from 3rd parties.

This involves writing and maintaining XML based workflows and creating and maintaining ‘maps’. Maps are created in Excel using templates and macros developed in-house. The successful applicant will also assist in the further development of Hedgeserv’s applications and processes by understanding the requirements of the NAV teams and the functioning of Hedgeserv’s systems. Some knowledge of Fund Accounting would be an advantage.

Key Responsibilities

• Resolve support tickets logged by the application users in a timely manner
• Create XML workflows to process files coming from external sources
• Create file transformation maps using Excel
• Work with brokers on file delivery setup and maintenance
• Testing of new application features

Experience:

• MS Excel and VBA experience - experience of formulas and external data imports
• Good programming experience including data and logical structures
• Experience building XSLT stylesheets a distinct advantage but not required
• Experience with XML, ability to interpret an XML file and understand workflows
• Some knowledge of database design and SQL
• Knowledge of File Transfer Protocol
• Experience with data encryption, preferably using PGP
• Some knowledge of financial products an advantage

Personal skills:

• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to be flexible and work effectively both within a team structure or independently