Posted:
6/23/2025, 5:00:00 PM
Location(s):
Knoxville, Tennessee, United States ⋅ Tennessee, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.
What we offer:
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!
What you will do
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
How you will do it
Make recommendations based on manufacturer's specifications and state/local codes.
Identify deficiencies. Quote, sell, and repair on-site.
Up-sell existing customers new product offerings and services to meet compliance with current fire code regulations.
Meet or exceed quotas set forth by the direct supervisor.
Call on potential customers to offer suppression products and services.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
Provide quotes to support recommendations and solutions.
Required
Knowledge of the fire protection industry.
Completion of High School diploma or equivalency.
Mechanical or electronic experience.
A valid motor vehicle license is required.
Demonstrated mechanical aptitude and basic computer knowledge.
Ability to transport equipment and tools weighing up to 40 lbs.
Ability to work in restricted areas and adept at maneuvering ladders.
Ability to demonstrate a high level of customer service .
Effective communication skills with both internal and external customers
Preferred
Previous experience in the Fire Protection industry.
Knowledge of NFPA standards and dangerous goods is an asset.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Website: https://johnsoncontrols.com/
Headquarter Location: Cork, Cork, Ireland
Employee Count: 10001+
Year Founded: 1885
IPO Status: Public
Industries: Industrial Engineering ⋅ Physical Security