Job Title

Order Management Specialist

Job Description

Order Management Specialist

As an Order Management Specialist, you are responsible for processing customer orders end-to-end—including returns when necessary—by diligently coordinating manual and automated orders and ensuring full oversight across all channels to secure timely delivery of goods to the customer.

Your role:

• Manage an assigned customer portfolio, ensuring all orders—manual or automated—are processed accurately and on time, including returns when needed.

• Oversee the full order lifecycle in SAP, coordinating with the warehouse and 3PL partners from order entry through delivery, and resolving issues proactively.

• Communicate regularly with customers and Sales via email and calls to provide clear order status updates and address follow-up needs.

• Analyze reports, track open orders, and collaborate cross-functionally (Supply Planning, Warehouse, Quality, Marketing, and others) to ensure timely fulfillment.

• Identify process improvement opportunities, escalating issues when necessary, and supporting month-end activities to ensure all deliveries are completed.

 You're the right fit if:

• You have 2+ years of experience in areas such as supply chain, order processing, order management or equivalent areas.

• You have a High School Diploma, Vocational Education or Bachelor's Degree in Supply Chain, Logistics or equivalent combination of education and above listed experience.

• You are knowledgeable in SAP, or an equivalent ERP systems and MS Office Suite (advanced Excel). Power BI is a plus.

• You are a customer-focused professional with critical thinking, strong communication skills, and innovative problem-solving skills.

• You are flexible to work outside regular hours, including overtime and Panamanian holidays, may be necessary to meet operational requirements.

• You have advanced English proficiency—both written and spoken.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

This is an office role.
 

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.