At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

BASIC FUNCTION
Under supervision, this position is responsible for providing effective service to Credit Union members by acquiring and retaining the knowledge required to process all transactions in an accurate, timely and courteous manner; setting up savings and checking accounts and assisting with collection activities on delinquent accounts.

NOTE: this position is a client-facing role and requires in-office visibility five days per week (Monday-Friday).

Sponsorship will not be offered either now or in the future ~

JOB REQUIREMENTS:

• Experience in a banking environment and/or Credit Union.
• Clear and concise interpersonal, verbal and written communication skills.
• PC proficiency to include Word, Excel, PowerPoint and Outlook.
• Must be be detail oriented and maintain an extremely high level of confidentiality.
• Knowledge of deposit operations and policies and procedures.
• Strong organizational skills to include prioritizing tasks and meeting deadlines.

PREFERRED JOB REQUIREMENTS:

• Ten-key/calculator experience.
• Knowledge of Velocity or ShareTec systems.
• Experience in a call center-like environment.

~ KEY FUNCTIONS ~

1. Provide a variety of services (e.g., cash and check transactions, membership enrollments and changes, traveler’s checks, stop payments, IRA’s, etc.) to Credit Union members in an effective manner.

2. Assist with collection activities by reviewing delinquent accounts, contacting members when necessary. When appropriate, recommend delinquent accounts be turned over to collection agencies.

3. Perform all duties related to checking accounts, i.e., setting up accounts, ordering checks, assisting members with inquiries regarding checking account activities.

4. Carry out activities necessary to conduct business each day (e.g., cash on hand, signature plate placement, cash on hand transaction verification and balancing, error identification and correction, etc). Prepare bank deposit at close of day.

5. Screen, verify and process all types of loan applications (e.g., auto, personal MasterCard, etc). Set up terminated employees for direct payment of loans. Check loan register daily to be sure loans have been set up correctly (e.g., payment date, payment amount, loan amount, etc.).

6. Run credit checks. Compare these to loan applications, ensuring all information is reported. Refer all loans to the appropriate person for continued processing. Notify members of declined loans.

7. Perform various Credit Union clerical activities (e.g., preparation of bill payments; ordering supplies; typing letters; etc.)

8. Respond to internal and external inquiries concerning Credit Union matters (loan information, account information, verification, etc.).

9. Maintain all files examined annually by the Federal Examiner and Supervisory Committee.

10. Communicate and interact effectively and professionally with co-workers, management, customers, etc.

11. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.

12. Maintain complete confidentiality of company business.

13. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.