Role Summary:
The SAP Service‑to‑Repair (STR) Business Analyst supports and enhances Flowserve’s STR processes in SAP. The role partners with North American QRCs/service centers, sales, supply chain, quality, and finance teams to gather requirements, document process flows, assist with configuration and testing, and drive user adoption. This position helps deliver an improved customer experience across aftermarket service and repair. Onsite in Irving or Houston TX when not travelling. (up to 50%)
Responsibilities:
• Document end‑to‑end STR workflows, including intake/RMA, receiving, disassembly, inspection, quoting, customer approval, planning, repair execution, shipment, invoicing, and warranty/claims.
• Perform configuration in SAP modules supporting STR, including CS/SD, PM/EAM, MM, PP, QM, and FI/CO.
• Elicit and translate business requirements into user stories, process maps, and functional specifications.
• Identify gaps and improvement opportunities in the Global Template and propose aligned solution options.
• Prepare SOPs, quick reference guides, and training materials; deliver end‑user training.
• Create test scripts and execute unit, SIT, and UAT testing; log defects and retest fixes.
• Support go‑lives, stabilization, and hypercare; meet ticket resolution SLAs and track recurring issues.
• Maintain process documentation and ensure auditability and compliance using Solution Manager.
• Partner on master data governance for materials, vendor master, and customer master.
• Coordinate with developers on interfaces (IDocs/APIs), logistics, document management, and reporting.
Requirements:
• 10+ years of SAP experience in service/repair (S/4HANA preferred; ECC acceptable) with demonstrated configuration proficiency.
• Hands‑on support in CS/SD or PM/EAM with working knowledge of MM, PP, QM, and FI/CO, and willingness to learn additional modules.
• Experience documenting requirements, writing functional specifications, and executing structured testing.
• Strong analytical skills with comfort in data validation, basic reporting, and KPI tracking.
• Effective communication skills, stakeholder collaboration, and user training capabilities.
• Ability to travel up to 50% to NAM service centers and QRCs for workshops, testing, go‑lives, and training.
• When not traveling, ability to work onsite 4 days per week in either Irving, TX or Houston, TX.
Preferred:
• Experience in rotating equipment, valves, seals, or industrial aftermarket services.
• Support of pricing conditions for repair quotes and ensuring accurate cost capture and settlement flows.
• Familiarity with Fiori apps for service, EWM/WM logistics, and COPA reporting.
• Exposure to Agile practices, including backlog management and sprint ceremonies.
• Participation in multisite or global SAP projects or template deployments.
Benefits Starting from Day 1:
Medical, Dental & Vision Insurance (including FSA and HSA options).
Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance.
Short and Long Term Disability.
Retirement Planning, 401(k) plan, & Financial Wellness Resources.
Educational Assistance Program.
Time off Policies (including sick leave, parental leave, and paid vacation).
* Eligibility requirements apply to some benefits and may depend on job classification and length of employment.