About this role:

The Sr. Technical Service Account Manager is responsible for delivering high-quality technical solutions that are aligned with customer requirements. Acting as a technical advisor, the Sr. Technical Service Account Manager identifies growth opportunities, supports product customization, and builds trusted partnerships. The candidate must have strong communication and interpersonal skills, experience with running and reporting science-based trials, and be open to working in a fast-paced environment with multiple customers across a range of Consumer & Industrial applications.  Contribution is measured through quality growth in the technical project pipeline and conversion of technical opportunities to new business.

This role can be US Home Based. Preference for EST or CST location.

Accountabilities:

• Serve as a technical expert for the assigned accounts, understanding client needs to develop product solutions and applications that align with specifications and performance requirements.

• Work collaboratively with other Sales & Marketing teams to integrate technical solutions with client goals and expectations.

• Supervise the resolution of complex technical inquiries, providing specialist knowledge, liaising with relevant Innovation & R&D teams and supporting team members as needed.

• Contribute to Consumer & Industrial Segment planning by identifying patterns in client needs and market trends and proposing Technical Service enhancements to maintain a competitive edge.

• Proactively identify opportunities for product or service upsell, leveraging comprehensive technical knowledge to illustrate the value of enhanced or additional offerings.

• Support the sales process by contributing to customized sales strategies within the team, based on technical understanding and client requirements. Be the trusted partner of Sales Partners (Sales Manager or Account Manager) and collaborate intensely to drive growth and unlock significant value year over year.

Competencies:

• Customer/Market Driven

  • Anticipates customer/market needs, processes and success measures, to better develop solutions that have real impact.

  • Incorporates feedback and use market insights to deliver customer value at every stage of the research, development and delivery process.

• Commercial Savvy

  • Uses insights on Tate & Lyle’s technical expertise, the external market environment, and our customers’ business to drive commercially astute business decisions consistent with our strategic objectives.

  • Be entrepreneurial and actively prospect new application areas and customers.

• Technical Solution Development

  • Develops innovative solutions for our customers in complex Consumer & Industrial systems

  • Thinks creatively, analytically and holistically, employing innate curiosity to explore problems and generate impactful solutions.

• Research and Process Effectiveness

  • Leverages internal processes to execute work in a manner that meets scientific and professional standards

  • Carries out rigorous and high-quality research that elevates Tate & Lyle’s brand as a world-class solutions provider.  

• Collaboration and Influence

  • Seeks out colleagues, customers and external partners to create more effective solutions.

  • Operates across the matrix and integrates work functional and geographical boundaries, to increase shared learning, speed to market and financial impact.

  • Leverages an understanding of stakeholders, partners and customers to influence and collaborate effectively.

• Results Focused

  • Takes accountability for delivering world class solutions.

  • Pro-actively takes ownership and shows initiative in leading and contributing to high-quality and timely work.

Skills & Experience:

• Bachelor's Degree in sciences (chemistry, biology, biochem, etc...) and 5+ yrs of technical service experience ideally in consumer products.

• Support the sales process by contributing to customized sales strategies within the team, based on technical understanding and client requirements. Be the trusted partner of Sales Partners (Sales Manager or Account Manager) and collaborate intensely to drive growth and unlock significant value year over year.

• Understanding of various Consumer & Industrial applications (Pharma, Fire Fighting Foam, AgChem, Construction, Consumer Products etc.) and ingredient functionality required.

• Experience in writing Scientific based reports or Science based project summaries

• Willingness to travel up to 50% (car and/or air)

• Largely able to operate independently, though may seek guidance on atypical or complex Technical Service issues. Able to connect with customer’s technical teams and drive opportunity pipeline.

• Frequently conducts detailed analysis and investigation to identify customized solutions for customers, determine best options, or suggest improvements to existing methods.

• Strong understanding of the policies, objectives, operations and related activities within Technical Service Consumer & Industrial. Specialist knowledge in  relationship management, sales and a key technical/scientific discipline within Technical Service, and broad knowledge of several related disciplines.

• Strong communication skills to persuade and influence stakeholders. The role needs to adapt styles, interpret and explain information to different audiences from inside and outside the organization who are not familiar with the subject matter.

• Resolve customer issues that are complex or unusual requiring original thought, research, new approaches and analytical techniques.

• Provides guidance on applying existing principles and contributes insights to the development of new policies and strategies.

What we can offer you

Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.

The salary range for this position is: $90,000 - $132,000.

In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:

• Medical, Dental, Vision coverages

• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave

• 401K with company match

• Company paid life insurance

• Additional benefits at not cost to employee such as:  Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle.  We offer multiple Employee Resource Groups (ERGs) that support various communities.

#LI-RF1

California Consumer Privacy Act ("CCPA")

The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.