Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Responsible for the general maintenance and troubleshooting of the facility's terminals, computers, monitors, printers/copiers, Radio Frequency (RF) handheld devices and telephones. Responsibilities also entail knowledge in preventative maintenance procedures, troubleshooting guidelines, work requests documentation, spare parts procurement, and inventory control of assets mentioned above.

**This is a first shift position, working hours are 07:00 AM to 3:00 PM. Ability to flex schedule for coverage of any shift.  Ability to work OT as required, including Saturday and Sunday.**

Primary Responsibilities

• Troubleshoot and train others on new software, systems, or additions to CVS operations.
• Perform assigned preventive maintenance of all electronic systems and components.
• Read, comprehend, and interpret technical reference manuals.
• Maintain all service provisions for both DCs (WDC & NSDC).
• Maintain a monthly calendar in our Data Room SharePoint site on all routine maintenance within our DCs.
• Install and/or modify existing images for different RF devices.
• Interact professionally with outside vendors, Management, and Corporate.
• Do a scheduled Plan Maintenance on TCA cabinets, and other DC IT assets.
• Meet department deadlines. Maintain follow up and follow through.
• Answer calls and pages professionally and courteously. Complete requests in a timely manner.
• Keep manager informed on a timely basis.

Required Qualifications

• 1+ years of professional experience, preferably in manufacturing or distribution environment.

Preferred Qualifications

• Familiarity working in a MDF (Main Data Frame) and IDF (Intermediate Data Frame) rooms.
• Intermediate computer components knowledge.
• Familiarity with different Internet browsers such as Chrome, Edge.
• Ability to set up and configure computers, including mapping of shared drives, installing printers, and setting up desktop shortcuts.
• Familiarity with MS Office 365 applications.
• Ability to learn quickly and be able to troubleshoot and adapt to a variety of technical situations.
• Professional telephone etiquette.
• Good written and verbal communication skills.
• Knowledge of basic mathematics.
• Ability to train and learn all processes and procedures in the Data Room, and any other function deemed necessary in the Department.
• Willingness to attend classes or training in computer software/hardware.
• Ability to learn the Dematic conveyor system software (Warehouse Control Systems) and troubleshoot.
• Working knowledge of MS Access database.
• You should be comfortable working in a warehouse environment, which includes seasonal temperature changes, rolling equipment, and conveyors.
• Willingness and ability to learn new software, testing procedures, systems and/or requirements deployed in our DC Operations.
• Ability to converse and relay technical information via e-mail.
• Familiarize with the Dematic (WCS), Rx Reddwerks Pick To Light (PTL), warehouse Management System (WMS), and Cognos Reporting functions.
• Ability to train and become proficient in running the Data Room, Billing, dropping bombs, update workload, handling RUSH orders and printing work for the warehouse.
• Flexibility to cover other shifts as needed for IT and / or Data Room requests.
• Physical Demands: This position has an occasionally-medium heavy lifting requirement of 1 – 20 lbs., 32% of time.  Occasional very heavy lifting requirement of up to 75 lbs., 32% of time. Other physical activities include walking, standing, climbing (32%).

Education

Verifiable High School diploma or GED or IT certification

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/11/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.