BELIEVE IN BETTER
Do you believe in leading the way to a better, healthier, more sustainable future?

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It's finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the HKSE, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you sound like that leader, read on.

The opportunity:

In this role, you will build and empower a team of service professionals who consistently deliver outstanding experiences to advisers, while driving strong commercial results.

Acting as a vital connector between Distribution, Advisers/IMs, and New Business Operations, it ensures seamless collaboration, stakeholder alignment, and contributes directly to business growth, client retention, and operational excellence!

Key responsibilities:

• Mentoring, leading and supporting the team to achieve performance goals and deliver quality outcomes.

• Fostering a positive work environment that encourages collaboration, inclusion, and wellbeing.

• Managing performance and accountability by setting clear expectations and providing regular 1:1 feedback.

• Communicating effectively between senior leadership and your team to ensure alignment and clarity.

• Overseeing daily team operations, issue resolution, and workforce planning to ensure seamless service delivery.

• Developing and implementing business plans that enhance service delivery, operational efficiency, and growth.

• Promoting the adoption of digital channels to create a more seamless and efficient customer journey.

• Ensuring processes are in place to identify, manage, and mitigate operational risks.

• Leading key projects that support service and operational improvements

• Acting as the primary escalation point, identifying and resolving issues that impact operational or strategic outcomes.

• Collaborating with peers to contribute to business plans and strategic goals across AIA NZ and Group.

Your capabilities:

• 3 years' leadership experience within a Key Account Management environment (preferred).

• In depth understanding of industry products and practices.

• Effectively translates strategy into results, aligning self and team efforts to strategic objectives.​

• Continuous improvement mindset.

• Strong communication skills - written and verbal.

• AIA product and systems knowledge (advantageous).

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'.  We do this by offering:

• Opportunities to grow within the business through internal mobility.

• Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge.

• Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!

• A supportive and inclusive workplace.

• Flexible working arrangements.

If you believe you can help guide us towards a better tomorrow, apply now!

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If there's anything we may need to consider to support you with our recruitment process, please email [email protected].

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

This job ad expires Tuesday 11th of November, close of business.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.