Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Join our dynamic, multi-cultural team as a Senior Service Support Coordinator in an international setting. Fulfill a wide range of administrative duties while providing exceptional support to Thermo Fisher partners and the field engineering team. Experience professional service and excellence in a diverse and fast-paced front and back-office environment.

REQUIREMENTS:

• Supporting Service Delivery Management processes until resolution.
• Answering email and phone from our customers / 3rd party service providers.
• Handling service requests.
• Handling work order administration by creating and following-up work orders in the system (IBM Maximo).
• Coordinating management of customer-related data within ERP systems related to corrective maintenance.
• Creating repair work orders and maintain requirements, service dates as per contractual agreement.
• Dispatching service internally and to our 3rd Party service providers.
• Taking part in ad hoc purchases / request for quotation process.
• Scheduling 3rd party services within the service due dates.
• Contacting / calling 3rd party vendors when unresponsive.
• Communicating cross-functionally as required with Finance, Logistics, Warehouse, Field Service, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems.
• Supporting key AMS Customer Care strategies to drive customer loyalty.
• Maintaining database and ensuring quality of data.
•Analyzing and identifying areas for improvement to drive productivity enhancements through strategic implementation.

REQUIRED EDUCATION/EXPERIENCE:

• 0-2+ years experience preferably in a customer care, order management or equivalent environment.
• Proficiency of the English and German Language both written and verbal. French language knowledge is an advantage.
• Vocational Training or Bachelor’s is preferred but not essential.
• Attention to detail and accuracy in the workplace.
• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
• Confirmed Microsoft Office user (Outlook, Excel).
• Experience with SAP or other ERP preferred.
• Ability to prioritize tasks, address challenges, and efficiently manage multiple responsibilities.