Posted:
7/2/2026, 6:32:44 AM
Location(s):
Thanet, England, United Kingdom ⋅ England, United Kingdom ⋅ Florida, United States
Experience Level(s):
Senior
Field(s):
People & HR
Workplace Type:
On-site
The Warranty Admin is tasked with overseeing the processing of all warranty claims and managing the daily operations of the service administration team. This role includes supervising staff, setting schedules, and establishing policies and procedures to ensure efficient and accurate warranty and service support.
Responsibilities:
Oversee the processing and accuracy of all warranty claims
Supervise and support the Assistant Warranty Administrator, Service Support Administrator, and Service Center Assistants
Hire, train, and manage performance of service administration staff
Develop and implement policies, procedures, and schedules for the department
Ensure compliance with manufacturer and company warranty guidelines
Collaborate with service and technical teams to address warranty-related issues
Qualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred
5+ years of experience in automotive service or warranty administration
2+ years of supervisory or team leadership experience
Strong knowledge of warranty processes and service operations
Excellent organizational, communication, and leadership skills
Proficiency in warranty management systems and Microsoft Office
#LI-ME1
#LI-Onsite
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
Website: https://www.jmfamily.com/
Headquarter Location: Deerfield Beach, Florida, United States
Employee Count: 5001-10000
Year Founded: 1968
IPO Status: Private
Industries: Automotive ⋅ Consumer ⋅ Sales Automation
Visa Sponsorship: Sponsors work visas