Job Description

Key Responsibilities

1. Multi-Unit Leadership & Operations

• Portfolio Oversight: Take full accountability for the performance and operations of a minimum of 10 outlets.
• On-Ground Presence: Maintain a high-visibility leadership style, with the discipline to visit a minimum of 2 outlets per day to ensure standards are upheld.
• Operational Excellence: Ensure every outlet in your area delivers the Santan "Premium Quality" promise in food, service, and cleanliness.
• Shift Leadership: Lead by example by working shifts, including weekends and public holidays, to support your teams during peak business periods.

2. Financial Performance & Strategy

• P&L Management: Responsible for the collective Profit and Loss of your assigned stores. You must drive cost-management initiatives and labor efficiency across the area.
• Sales Growth: Analyze regional data to identify trends, implementing local marketing and operational strategies to hit and exceed sales targets.
• Inventory & Asset Management: Monitor stock integrity and equipment maintenance across all stores to minimize waste and protect company assets.

3. People & Compliance

• Talent Development: Mentor Outlet Managers and identify high-potential Crew members to build a strong internal talent pipeline.
• Workforce Planning: Oversee recruitment and ensure all outlet rosters are fair, efficient, and strictly compliant with Labor Act guidelines.
• Brand Integrity: Ensure all outlets remain "audit-ready" and fully compliant with Food Safety and local regulatory requirements.

Requirements and Qualifications

• Experience: Extensive experience in managing multiple F&B or retail units is required. You must have a proven track record of driving results across multiple locations.
• Training Certification: Must have completed Food Handler Training (FHT) and possess a valid certificate.
• Health Prerequisites: Must have completed the Typhoid Jab prior to your start date.
• Mobility & Flexibility: Must be flexible to move within different states or the country as business needs evolve.
• Logistics: Must possess own transport to facilitate frequent travel and the requirement of visiting at least 2 outlets daily.
• Mindset: Must bring a "willing to learn" attitude and a beginner mindset. You must be exceptionally resilient, as you will be managing high-pressure situations across multiple sites.
• Availability: Must be available for rotational shifts, including weekends and public holidays.

Character: We look for highly organized, mobile, and energetic leaders who act with integrity and lead by example.